Front Office Executive-Novotel Goa Panjim

As a Front office Executive, you will Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Handle additional responsibilities as and when delegated by the Management.
• Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel
• Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

Graduate/ Hotel Management