- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Pullman Melbourne On The Park, Pullman Melbourne on the Park, Wellington Parade, East Melbourne, Australia
__jobinformationwidget.freetext.ExternalReference__
REF43822P
Front Office Duty Manager
Region
MEA SPAC
Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travelers, excited tourists and energetic sports fans.
Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heartwarming moments.
The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.
Hospitality is a work of heart,
Join us and become a Heartist®.
We have an outstanding opportunity to join our Front Office team as a Duty Manager!
The role reports directly to the Front Office Manager and to the Director of Operations your primary responsibility is ensuring a high level of guest service at all times across the hotel.
As Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:
- Assist with the management of all operational departments as required
- Management of roster, costings and forecasting
- Professional development of Guest Service Agents to ensure strong succession planning
- Involvement in and management of setting KPI's for Front Office & guest satisfaction
- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
- Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
- Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
- Responsibility for the health and safety of all patrons, guests and staff members.
- Overseeing of whole guest experience from Reservation through to departure.
- You are naturally a confident person who is able to approach people and initiate conversation.
- You are able to manage your time and can handle juggling numerous tasks at once and have experience.
• College degree in hotel management or related field
• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Experience with Front Office Systems. (Opera)
• Fluent in English both written and verbal
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- A supportive and dynamic work environment.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Pullman Adelaide, Adelaide, Australia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Adelaide
Job Category
Rooms
Description
The role:Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.Participate in training and development programs to enhance skills and capa
Reference
5ee1c3a2-3a6a-4fc2-b727-ba4b539ee404
Expiry Date
01/01/0001
Salary
Location
Pullman New Delhi Aerocity, New Delhi, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
New Delhi
Job Category
Rooms
Description
JOB PURPOSEGuest Services provide day‐to‐day supervision, direction and leadership to all associates in accordance with the objectives, performance and quality standards established by Pullman & Novot
Reference
088a357f-9866-434b-9b3e-c146832bf80d
Expiry Date
01/01/0001
Salary
Location
Raffles Udaipur, Udaipur, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
We are looking for an experienced Front Office professional to join our team. Reporting to the Rooms Division Manager, you will: Lead a shift of Front Office professionals, ensuring our guest's experi
Reference
19c17e37-0248-45e5-ad51-4f2791f41b39
Expiry Date
01/01/0001
Salary
Location
Mercure Brisbane Garden City, Upper Mount Gravatt, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Australia
Job Category
Rooms
Description
Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. This is a great opportunity for a strong Assistant Manager to take the next step in their ca
Reference
b0363c70-a5f6-4622-bde9-95f337ab0856
Expiry Date
01/01/0001
Salary
Location
Novotel Melbourne South Wharf, Melbourne, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Melbourne
Job Category
Rooms
Description
The Guest Service Agents are the first and last impression at the hotel. The position is responsible for ensuring exceptional service is provided to guests at all times, making guests feel both welcom
Reference
ba4930e4-561a-44f5-a340-93c61a19a5cd
Expiry Date
01/01/0001
Salary
Location
Novotel Brisbane South Bank, Brisbane, Australia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Brisbane
Job Category
Rooms
Description
In this role you will:With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel l
Reference
0b2cbd60-fa87-4390-a02b-ceb25bb41f4b
Expiry Date
01/01/0001
Salary
Location
Fairmont Hotel Macdonald, Edmonton, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Edmonton
Job Category
Rooms
Description
Guest Service Agent (Full Time)First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have
Reference
3b9c2eb7-e53a-498a-b35b-149a383b7f72
Expiry Date
01/01/0001
Salary
Location
ibis London Wembley, Wembley, United Kingdom
Experience Level
Associate
Job Schedule
Part-Time
Brands
IBIS
Job type
Permanent
Locations
Wembley
Job Category
Rooms
Description
Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the case… Then we want YOU to join our Front Office team! :) Ibis London Wembley is looking for positive team me
Reference
91c3924c-8d12-4379-bb98-6c4c6660d7a3
Expiry Date
01/01/0001
Salary
Location
Contagem, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Contagem
Job Category
Rooms
Description
Receber e atender os clientes conforme o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos clientes e práticas essenciais da área. Colocar os clientes no “cor
Reference
9d166b9a-10f5-4e24-9497-30c75e0f5a42
Expiry Date
01/01/0001
Salary
Location
Mercure Guarulhos Aeroporto, Guarulhos, Brazil
Experience Level
Associate
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Guarulhos
Job Category
Rooms
Description
Supervisionar a limpeza e arrumação dos apartamentos e áreas comuns (sociais e públicas), garantindo os padrões de qualidade requeridos pela marca.- Supervisionar equipe de arrumadeiras e auxiliares d
Reference
79b6d574-9bc1-4a74-90a7-ab93d2f50f18
Expiry Date
01/01/0001