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  1. Part-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Hotel St Moritz Queenstown - MGallery Collection, Queenstown, New Zealand

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REF44195S

Front Office Duty Manager

Region

Luxury & Lifestyle


This vacancy has now expired. Please see similar roles below...


Company Description

Welcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love, you will anticipate guests’ needs and offer recommendations that make their stays even more special. With each personalised experience you create, the more you can enjoy each day. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.​


Job Description

  • Management of hotel operations by leading the daily rhythm of a five star hotel
  • Management and coordination of all aspects of guest services
  • Effective supervision of guest arrivals and departures ensuring that room allocations and check in/check out processes are effective & friendly
  • Administration of the hotel’s systems, with accurate and timely reporting
  • Assist in the operation of an effective night audit function.  
  • Cross departmental assistance from time to time including Food & Beverage functions and reservations assistance

Qualifications

  • Minimum 2 years’ experience in a luxury or premium hotel of more than 80 rooms preferred;
  • Proficiency in Opera Cloud or other PMS is preferred
  • Current LCQ and General Managers Certificate preferred
  • Current First Aid Certificate preferred
  • Immaculate grooming and personal presentation
  • Articulate communication skills and an understanding of luxury guest expectations.
  • Full Driver’s Licence preferred
  • Flexibility to work over a 7-day roster
  • Must hold New Zealand Working Rights

Additional Information

  • Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
  • Daily staff meals provided.
  • Ongoing reward and recognition incentives and awards.
  • Opportunities for further development and worldwide career progression within Accor.
  • Work for a world-leading Global hotel company.
  • Refer a friend incentive - $300

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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