- Casual
- Permanent
- MERCURE
- Rooms
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Mercure Gold Coast Resort, Carrara, Australia
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REF45946O
Front Office All Rounder | Mercure Gold Coast Resort
Region
MEA SPAC
Front Office All Rounder (Casual) | Mercure Gold Coast Resort
A 292-room hotel, spanning over 3.5 hectares with significant food & beverage operations, two resort pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.
We have an opportunity for a casual Front Office All Rounder to join our fast paced and dynamic front office team.
WHAT YOU WILL BE DOING:
- Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and for the duration of our guest’s stay.
- Assist guests with luggage and other concierge duties.
- Ensure accuracy of guest accounts on departure
- Promote and up-sell hotel facilities through strong product knowledge.
- Maintain a high level of professionalism, maintaining procedures in relation to credit and cash transactions and accounting documentation.
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Exceptional customer service experience, preferably working within a hotel front office
- Competent computer user (experience with Opera PMS ideal).
- Availability to work varied shifts from early mornings, late evenings and overnight, including weekends and public holidays.
- Excellent verbal and written communication skills
WHAT IS IN IT FOR YOU:
- Working as part of a highly motivated and skilled team within a 292-room resort, spanning over 3.5 hectares of manicured gardens.
- You will have the opportunity to build your skills and expertise to reach your career potential and personal goals.
- Potential ongoing employment opportunities within the Resort and Accor Hotels. With an unrivalled range of 20 brands and more than 4,200 hotels across 95 countries, will give you opportunities to learn new skills and grow your career.
- Employee benefits within the exclusive ALLHeartist Program
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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