Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a professional and customer-focused Front Office Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring a memorable stay for all visitors.
- Greet and register guests, providing a warm and professional welcome
- Perform check-in and check-out procedures accurately and efficiently
- Handle guest inquiries and requests promptly and courteously
- Manage reservations and room assignments using hotel management software
- Process payments and maintain accurate financial records
- Assist with currency exchange and safety deposit box services
- Collaborate with other departments to ensure guest satisfaction
- Promote hotel services and local attractions to enhance guest experience
- Address and resolve guest complaints in a timely and professional manner
- Maintain a clean and organized front desk area
- Ensure compliance with hotel policies and safety procedures
- Assist with night audit duties when assigned to evening shifts
Qualifications
- Post-Secondary Education or relevant qualifications in Hotel Management
- Strong written and verbal communication skills in English
- Proficiency in hotel management software
- Excellent customer service skills with a friendly and professional demeanor
- Ability to work efficiently in a fast-paced environment
- Strong attention to detail and organizational skills
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Basic math skills for handling financial transactions
- Knowledge of local attractions and services in Cairo
- Ability to work cohesively as part of a team
- Cultural sensitivity and ability to work in a diverse environment
- Problem-solving skills and ability to remain calm under pressure
Additional Information
Your team and working environment:
• A passionate and inspired team that creates unique experiences for all they meet.
• We recognize and celebrate our team and individual success
Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to):
• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs and ramps.
Visa Requirements: Must be legally permitted to work in Egypt.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
