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  1. Full-Time
  2. Permanent
  3. NOVOTEL
  4. Rooms

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Novotel Bangkok Platinum Pratunam, Bangkok, Thailand

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REF88747W

Guest Experience Manager

Region

MEA SPAC


Company Description

Novotel Bangkok Platinum Pratunam is located in Bangkok's Pratunam district at the heart of the city's fashion and shopping hub. This hotel caters to modern lifestyles, allowing you to easily switch between work & leisure and family time in its 288 perfectly designed rooms and suites. Novotel Bangkok Platinum Pratunam offers high-level comfort and relaxation for all guests whether for leisure, wellness or business.


Job Description

  • Develop, implement, and oversee guest satisfaction and loyalty programs.
  • Represent management to guests, building trust and intervening at key moments of the customer journey.
  • Drive innovation and continuous improvement to ensure memorable guest experiences.
  • Monitor customer feedback, anticipate needs, and implement corrective action plans.
  • Coordinate with operational services to guarantee smooth guest stays.
  • Lead daily team briefings and interact positively with other departments.

Qualifications

  • Strong communication and interpersonal skills.
  • Problem-solving and conflict resolution abilities.
  • Knowledge of hotel operations and PMS systems.
  • Leadership and team management experience.
  • Fluency in multiple languages is a plus.

Additional Information

I

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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