Front House Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Our Front of House Manager will oversee the smooth operations of the front of house services, motivating and training the team to the highest standards of guest care, welcome and quality service.

We are looking for a confident and strong leader with a can-do attitude who is motivated to go the extra mile for guests and colleagues.

Main responsibilities:

-Manage day-to-day operations, ensuring high quality standards are delivered consistently.

-Manage, coach and develop the team.

-Monitor customer satisfaction making sure exceptional guest experience is provided at all times. 

-Ensure good communication among the Front Office team and other departments.

• Impeccable communication and interpersonal skills.
• People focus with previous experience managing and mentoring staff is essential.
• Ability to multi-task and prioritise tasks in a high pressure environment.

This role would ideally suit an experienced Assistant Manager or Senior Team Leader looking for a new challenge.

Benefits:

• Benefit from a free one- or two-day break in another Accor property in the UK each year. 
• Employee discounted rates in Accor Hotels worldwide. 
• Excellent training and development opportunities within the hotel and throughout Accor worldwide. 
• Complimentary meals on duty. 
• Recommend a Friend bonus.
• Cycle to Work Scheme.
• Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.

The successful candidate must have eligibility to work in the UK.