- Full-Time
- Internship
- 25HOURS HOTELS
- Rooms
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25hours Hotel Dubai One Central, Dubai, United Arab Emirates
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REF46171J
Front Desk Agent Intern
Region
Luxury & Lifestyle
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE & JOIN THE 25h TRIBE.
How does your working day look like …
- Anticipate and meets guests’ needs and requests, ensuring complete guest satisfaction. Recognizes all repeat and important guests.
- Establishes and develops personal guest contact, promotes feedback and be consistently proactive in anticipating guest needs and requirements.
- Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
- Take payment from guests on departure and close their bills correctly.
- Lobby Presence and guest escort via buggy or on foot to their rooms
- Provide personalised check in to all VIP guests.
- Updates and maintains all guests' profiles history files accurately.
- Be efficient in assisting guests throughout their stay with any requirements.
- Displays high product knowledge of all services and facilities of the hotel.
- Overlooking the Reception Email Inbox and the efficient and timely communication of the same.
Your personality counts more than your CV …
- Basic knowledge of mathematics (incl. Percentage calculations).
- Some Computer Knowledge, i.e. basic experience with windows, internet explorer and word.
- Good interpersonal and communication skills, fluent in English.
- Acts with emotional intelligence during the guest integration to anticipate and fulfil the guest’s needs.
- Able to communicate effectively and to respond well (switched on) to questions and requests.
- Well-groomed/presented.
- Outgoing and friendly personality, enthusiastic and eager.
What’s in it for you …
- Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more...
Your team and working environment:
Diverse, young and vibrant team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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