Front Desk Agent

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike. It is our mission to create personal connections and experiences while honouring our values of Time, Communication, Team, Integrity, and Excellence through transparent communication, mentorship, and growth. 

Here at The Rimrock Resort Hotel, we welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty.

A Front Desk Agent provides excellent customer service to all guests through a warm and genuine greeting, efficient check-in and sharing of information, secure handling of guest room keys and personal information, and accurate settling of all guest accounts.

Duties and Responsibilities

• Provide excellent customer service to guests and team members.
• Check guests in and out of the hotel using a computerized hotel management system.
• Verify all guest information at check in; name, address, method of payment, special requests etc.
• Process payment transactions, both cash and electronic.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Maintain knowledge of current resort events, activities and promotions.
• Resolve guest concerns or issues and follow-up.

• Previous hotel experience required with front desk experience preferred
• Experience with Opera is an asset
• Flexible schedule to work days, evenings, weekends and holidays
• Well-organized with high attention to detail
• Excellent written and verbal communication skills and a friendly and courteous manner
• Capable of remaining calm and working effectively under pressure
• Works well in a team environment

• Complimentary meal in our staff cafeteria each shift
• Access to Employee Travel Program
• Discounts on hotel Food & Beverage, Spa and Golf Memberships

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.