Front Desk Agent

Sofitel Bali Nusa Dua Beach Resort is a French-inspired luxury 5-star beachfront resort with tropical gardens and sophisticated, modern architecture. It offers 413 rooms including 39 suites and villas with complete resort facilities: 3 restaurants, 2 bars, a Club Millesime Exclusive Lounge, SoFIT, Sofitel SPA, outdoor and indoor kids club and 24 function rooms including a Grand Ballroom and a Beachfront Ballroom.

Quietly located within the enclave of Bali's famous southern peninsula, Sofitel Bali Nusa Dua Beach Resort is a magnificient 5-star beach resort within close reach to Bali's tranquil and serene eastern coastline of Nusa Dua. 

This luxury beach resort is located within the exclusive resort area in Nusa Dua, Bali with stunning sunrise, pristine beach, and a beachside pathways stretched over 7 km, perfect for morning walks or a cycling tour.

The Front Desk Agent acts as an ambassador for the hotel; providing a warm and personal welcome upon arrival, any assistance needed throughout the guests’ stay, and settling accounts accurately upon departure, with the desire to see the guest return.

What you will be doing:

• Ensures each guest receives a warm and welcoming reception, and a fond farewell according to all Sofitel Standards
• Communicates with other departments for general hotel knowledge as well as completing guest requests in a timely manner and ensures follow up is completed
• Ensures that all bills are kept up to date and accurate and process upon departure
• Takes advance reservations, bookings and special requirements
• Enrolls new ALL members and updates ALL profiles as required
• Remains observant and responds to each guest who approaches the Front Desk

• Strong computer knowledge of Opera Property Manager System
• Micros, Microsoft Excel, and Word knowledge are assets
• Previous Hotel Front Office experience an asset
• Post secondary diploma in a Hospitality Management Program an asset
• Fluency in a second language as it relates to the hospitality industry is an asset
• Must have excellent verbal, comprehensive & written English communication skills