Front Desk Agent

We are looking for a Front Desk Agent to join the pre-opening of SLS The Red Sea.

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart.  At Ennismore, we are ambitious, and this project is a perfect example of that.  If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

We are seeking a professional and friendly Front Desk Agent to join our team in SLS The Red Sea, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.

• Greet and check-in guests, providing a warm welcome and efficient service
• Handle guest inquiries, requests, and complaints with empathy and professionalism
• Process check-outs, including accurate billing and payment handling
• Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
• Maintain thorough knowledge of hotel facilities, local attractions, and services
• Collaborate with other departments to ensure guest needs are met promptly
• Manage reservations, room assignments, and special requests
• Ensure the front desk area is organized and well-stocked with necessary supplies
• Assist with administrative tasks, including report generation and inventory management
• Adhere to hotel policies and procedures while maintaining a customer-focused approach
• Participate in ongoing training to enhance guest service skills and product knowledge

• Minimum of 1 year experience in a guest services role, preferably in a hotel setting
• Associate's or Bachelor's degree in hospitality, business, or related field (or equivalent work experience)
• Excellent communication and interpersonal skills with a focus on customer service
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
• Experience with Opera hotel management software preferred
• Strong problem-solving abilities and attention to detail
• Flexibility to work various shifts, including nights, weekends, and holidays
• Physical ability to stand for extended periods and occasionally lift up to 20 pounds
• Multilingual skills, particularly Arabic and English, are highly advantageous
• Knowledge of Jeddah and surrounding areas to provide local recommendations
• Ability to remain calm and professional in high-pressure situations
• Demonstrated organizational skills and ability to multitask efficiently

• Being a SLS employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
• This position is strictly for Saudi's Only.

We are an inclusive company and our ambition is to attract, recruit and promote talent