Front Desk Agent

Just east of the Pacific and slightly north of Expectation.

Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.

Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego. 

OBJECTIVE:

Front Desk Agents have 3 primary purposes, including, but not limited to – 1) Greeting guests with a friendly and sincere welcome, 2) Registering guests and handling payments, and 3) Maintaining proper record keeping for guest accounts.

Responsibilities

50% Greet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying reservation, address, and credit information, while meeting all required 5-Star standards.

40% Accept payment for guests’ accounts both at the time of registration and at checkout.  Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks and exchange currency for guests. 

10 % Issue keys and post miscellaneous charges as requested.

In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the Resort:

• Handle mail, packages, and facsimiles in the absence of the concierge
• Create reservations for guests who are at the desk or who call in after hours
• Assist the bellman in storing any luggage
• Additional duties as necessary and assigned.

Regular attendance is essential to the successful performance of this position. 

Due to the fluctuation in business levels in the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Resort, this may include overnight shifts, weekends and holidays.  In addition, attendance is required at all scheduled training sessions and meetings.

All colleagues must maintain a neat, clean and well-groomed appearance per The Grand Del Mar grooming standards.

Upon employment, all employees are required to fully comply with company rules and regulations for the safe and effective operation of the Resort’s facilities.  Employees who violate Resort rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Qualifications and Skills

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.  
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.  
• Must possess basic computer skills.        
• Ability to solve problems and make rational decisions.
• Knowledge of Resort operations, its services, and facilities.
• Most work tasks are performed indoors.  Temperature generally is moderate and controlled by Resort environmental systems. 
• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length.  Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis.
• Must be able to exert well-paced ability in limited space.

Physical Demands

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.