Company Description
Mercure Jakarta Gatot Subroto
Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity.
Beyond its prime location, city views, and modern facilities, the hotel is committed to sustainability through its partnership with Green Key. It supports eco-friendly practices in water, energy, waste, cleaning, and sustainability education.
Job Description
We are looking for a friendly, professional, and service-oriented Front Desk Agent (Daily Worker) to support our Front Office team. The Front Desk Agent will be responsible for providing excellent guest service, assisting with daily front desk operations, and ensuring a smooth and pleasant experience for all guests throughout their stay. The ideal candidate should have good communication skills, a positive attitude, and the ability to work efficiently in a fast-paced hotel environment.
Key Responsibilities:
Welcome and greet guests in a warm, friendly, and professional manner.
Assist guests with check-in and check-out procedures.
Handle guest inquiries, requests, and concerns promptly and professionally.
Provide accurate information about hotel facilities, services, and local attractions.
Assist with reservations, room assignments, booking modifications, and payment procedures.
Answer telephone calls and respond to guest messages and requests.
Coordinate with Housekeeping and other departments to fulfill guest needs.
Maintain accurate guest records and update information in the hotel system.
Handle guest complaints and coordinate with the relevant departments to resolve issues.
Assist VIP and special-request guests when required.
Ensure the Front Desk area is clean, organized, and presentable.
Follow hotel policies, procedures, and service standards at all times.
Support the Front Office team with daily operational tasks as assigned.
Perform other duties and responsibilities assigned by the Front Office Supervisor or Manager.
Qualifications
Previous experience in Front Office, Reception, or Guest Relations is preferred.
Minimum high school diploma or equivalent.
Good communication and interpersonal skills.
Friendly, professional, and customer-service oriented.
Able to work independently and as part of a team.
Able to work under pressure in a fast-paced environment.
Willing to work on a daily worker basis, including shifts, weekends, and public holidays.
Good command of English is preferred; additional language skills are an advantage.
Additional Information
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
