Company Description
Pullman Rotorua is seeking an experienced and passionate Food & Beverage Supervisor to join our award winning hospitality team.
If you are an energetic hospitality professional with strong leadership skills, a passion for exceptional guest service, and experience supervising busy food and beverage operations, we would love to hear from you.
Working across our restaurant, bar, Executive Lounge, room service, and conference and events operations, you will play a key role in delivering memorable guest experiences while supporting and developing a high performing team.
Job Description
Reporting to the Food & Beverage Manager, you will be responsible for the day-to-day supervision of Food & Beverage operations while ensuring exceptional service standards, operational efficiency, and team performance.
Key responsibilities include:
- Supervising daily restaurant, bar, Executive Lounge, room service, and conference and events operations.
- Leading service during busy meal periods and functions.
- Coaching, mentoring, and supporting Food & Beverage team members.
- Conducting preservice briefings and on the job training.
- Ensuring exceptional guest service and resolving guest enquiries professionally.
- Maintaining high food safety, hygiene, and presentation standards.
- Supervising conference and event service in accordance with Banquet Event Orders (BEOs).
- Monitoring staffing levels and assisting with roster planning.
- Managing cash handling, guest billing, and shift banking procedures.
- Assisting with stock control, inventory, and ordering.
- Promoting upselling opportunities and achieving departmental sales targets.
- Maintaining compliance with Health and Safety requirements.
- Working collaboratively with Kitchen, Front Office, and other hotel departments.
Qualifications
To be successful in this role you will have:
- At least 3 years of Food & Beverage experience within a hotel, restaurant, or premium hospitality environment, including at least 1 year in a supervisory or team leadership role.
- Proven ability to lead and motivate a team in a fast-paced environment.
- Strong customer service and communication skills.
- Experience handling guest concerns and resolving issues professionally.
- Sound understanding of food safety, hygiene, and Health and Safety requirements.
- Experience with POS systems, cash handling, and shift reconciliation.
- Excellent organisational and time management skills.
- Ability to work a rotating roster including evenings, weekends, and public holidays.
The following would be advantageous:
- Previous experience in a four or five star hotel.
- Knowledge of conference and events operations.
- Experience working with Accor systems or similar international hotel brands.
- Current LCQ and Manager's Certificate, or the ability to obtain one within a reasonable timeframe.
Additional Information
What We Offer
At Pullman Rotorua, you will become part of one of the world's leading hospitality brands where your career can grow.
We offer:
- Competitive hourly rate.
- Career development and internal promotion opportunities.
- Ongoing leadership and professional development.
- Uniforms provided.
- Staff meals while on duty.
- Employee discounts across Accor hotels worldwide.
- A supportive and inclusive team culture.
- Access to Accor's Heartist® learning and development programmes.
- NZ$29.11 to NZ$35.00 per hour, depending on experience
Why Join Pullman Rotorua?
At Pullman, we believe hospitality is about creating genuine human connections. Our Heartist® culture empowers our people to deliver exceptional guest experiences while growing personally and professionally.
If you are ready to take the next step in your hospitality career and lead a passionate Food & Beverage team, we would love to hear from you.
Apply now through SEEK with your CV and a cover letter outlining your hospitality leadership experience.
Pullman Rotorua is an Accredited Employer. We encourage applications from suitably qualified New Zealand citizens and residents. Candidates requiring employer sponsorship may also apply, provided they meet Immigration New Zealand requirements.
