Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Food & Beverage Supervisor
Novotel Coventry
Are you passionate about food, drink and delivering great service? Do you enjoy leading a team and making sure every guest has a fantastic experience?
We’re looking for a Food & Beverage Supervisor to join the team at Novotel Coventry.
This is a fantastic opportunity for someone who enjoys a fast-paced hotel environment, takes pride in delivering excellent customer service and is confident supporting and leading a team across our food and beverage operation.
What will you be doing?
As our Food & Beverage Supervisor, you’ll play an important role in the day-to-day running of the department, ensuring our guests receive friendly, efficient and professional service every time.
Your responsibilities will include:
Supervising and supporting the Food & Beverage team, leading by example and maintaining high service standards.
Ensuring our restaurant, bar, conference and banqueting areas are fully prepared and presented to the required standard.
Supporting the delivery of conferences, meetings, events and functions.
Working closely with the kitchen team to ensure food and beverage requirements are communicated and delivered effectively.
Ensuring the department is appropriately staffed according to business levels, events and occupancy.
Providing outstanding customer service and responding positively to guest needs and requests.
Ensuring team members are confident with till operation and that cash and security procedures are followed correctly.
Supporting stock control, including beverage stock, stock rotation and general ordering requirements.
Ensuring all food safety, hygiene, licensing and health & safety standards are followed.
Supporting the training and development of team members.
Ensuring staff are correctly presented and working to hotel standards.
Identifying opportunities to increase revenue through great service and effective upselling.
Maintaining excellent communication with colleagues and other departments.
Supporting the Food & Beverage Manager with the smooth running of the operation.
Being flexible and supporting other areas of the hotel when business needs require it.
What are we looking for?
We’re looking for someone with a genuine passion for food, drink and hospitality who enjoys working with people and isn't afraid to get stuck in.
Why join us?
This is a great opportunity to become part of the team at Novotel Coventry and play a key role in delivering memorable experiences for our guests.
If you’re a hands-on hospitality professional who enjoys leading from the front, developing people and delivering great service, we’d love to hear from you.
Apply today and join our Food & Beverage team at Novotel Coventry!
Qualifications
You’ll ideally have:
Previous experience in a food and beverage, restaurant, bar or hotel environment.
Experience of supervising or leading a team.
A strong understanding of food and beverage service.
Knowledge of wines, spirits and food service.
Excellent customer service skills.
The ability to organise and prioritise in a busy environment.
A positive “can-do” attitude.
Strong communication skills and the ability to build great relationships with both guests and colleagues.
Good attention to detail and a commitment to high standards.
A flexible approach to working hours, including evenings, weekends and busy periods.
A passion for creating great guest experiences.
A creative and commercial approach, with the ability to spot opportunities to increase hotel revenue.
Food hygiene training, COSHH, First Aid and knowledge of staff planning, training and development would be advantageous.
Additional Information
What We Offer
- 40-hour permanent contract.
- Training and development opportunities.
- Staff discounts within the Accor network.
- Opportunity to develop your career within a global hospitality brand.
- Supportive and friendly working environment.
