Food and Beverage Supervisor - Bistro Suzette

Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Bistro Suzette, a delightful French-inspired bistro located in the heart of Brisbane, is seeking a professional and customer-focused Food and Beverage Supervisor to join our team. As a key member of our food and beverage team, you will oversee daily operations, ensure exceptional guest experiences, and lead our front-of-house team to success.

• Supervise and coordinate all front-of-house operations, including dining room and lounge bar.
• Train, mentor, and motivate staff to deliver outstanding customer service and maintain high standards of food and beverage service
• Ensure compliance with food safety regulations, hygiene standards, and responsible alcohol service practices
• Handle customer inquiries, feedback, and complaints professionally and efficiently
• Collaborate with the kitchen team to maintain menu knowledge and communicate specials to staff and guests
• Assist in organising and executing special events and promotions
• Stay informed about Brisbane's dining trends and local food regulations

• Minimum of 2-3 years of experience in food and beverage service, with proven supervisory experience in a luxury hotel 
• Strong leadership skills with the ability to train, motivate, and manage a team effectively
• Excellent customer service skills and a passion for creating memorable dining experiences
• Solid understanding of food safety and hygiene standards
• Current Food Safety Certification and Responsible Service of Alcohol (RSA) certification
• Strong organisational and multitasking abilities, with attention to detail
• Excellent communication and interpersonal skills
• Proficiency in cash handling and basic financial reporting
• High school diploma or equivalent
• Knowledge of French cuisine and wine (preferred)
• Familiarity with Brisbane's dining scene and local food regulations
• Ability to work flexible hours, including evenings, weekends, and holidays

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, families and friends at Accor Hotels worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Let your passion shine, visit careers.accor.com