- Full-Time
- Permanent
- SOFITEL
- Food & Beverage
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Sofitel Singapore City Centre, Singapore
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REF54408V
Food & Beverage Operations Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.
The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.
Job Description:
- Responsible for ensuring the smooth daily operation of all areas of the Food and Beverage Department, including the bar, restaurant and conference space
- Drive guest satisfaction and loyalty through exceptional service, strong relationships and attention to detail in all areas of the operation
- Evaluate changes in guest needs, the guest mix and competitive set in order to recommend and action appropriate product/service and operational changes as necessary
- Ensure that brand standards, including sustainability initiatives, are maintained
- Hire, train and develop the department’s team members, and ensure employee satisfaction through effective, positive and proactive leadership
- Coordinate and communicate with all other departments as required to ensure smooth operations, high levels of guest and employee satisfaction and the most effective use of resources
- Take a proactive and innovative approach to operations in order to maintain market competitiveness and exceptional financial performance
- Work with marketing team to develop creative and effective promotions and to drive their implementation in a timely manner
- Develop beverage menus for all areas and work with the executive chef to develop dining menus
- Develop and administer the F&B budget, action plan and promotional activities of the department to stimulate sales and profit while controlling operating expenses
- Prepare monthly forecasts for restaurant, room service and bar, review daily and monthly financial result and take any required actions
Job Requirements:
- Minimum 3 -5 years of experience in a similar role, preferably in a five star luxury setting.
- A strong understanding of the overall hotel business with the ability to study, analyse and interpret complex activities and/or information in order to improve new practices or develop new approaches.
- Proven experience in meeting budget and forecast for all costs, including payroll and other expenses
- Experience in managing and developing a team, including performance management, performance reviews, disciplinary procedures, creating learning and development plans, coaching etc.
- Has a good understanding of luxury guest expectations and desire to meet these expectations.
- Project professional image at all times through personal presentation/ interpersonal skills.
- Has awareness of industry trends in service, product and presentation. A passion for food, wine and the culinary arts that is knowledgeable and effusive.
- Aptitude for developing promotions and marketing.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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