- Full-Time
- Permanent
- NOVOTEL
- Food & Beverage
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, Bangkok, Thailand
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REF49917M
Food & Beverage Manager
Region
PM&E
This vacancy has now expired. Please see similar roles below...
Novotel Bangkok on Siam Square is a newly renovated 4-star hotel downtown that combines modern comfort and luxury. Featuring 425 rooms and suites and luxury amenities such as our In Balance Fitness and Splash Poolside and Bar. Located in the center of Bangkok where most shopping malls are found, such as Siam Square, Siam Paragon and CentralWorld. The hotel is the perfect base to explore the city as it is situated in the main shopping district of Bangkok with easy access to the BTS train station.
Novotel Bangkok on Siam Square is the perfect hotel downtown to explore all that the city offers. From world renowned shopping malls to nearby attractions such as Bangkok Art & Culture Centre, Madame Tussauds and 4-faced Buddha. The 4-star hotel is right about a minute's walk from the Siam Skytrain station, which is serves as central point connecting the Silom and Sukhumvit lines. Remember to bring along a map route of the BTS Skytrain so you don't get confused!
Developing and Maintaining Budgets
- Develop and manage all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments through daily operations, promotions, activations & event plan
- Manage the Food and Beverage departments (not catering sales)
- Provide guidance and direction to colleagues, including setting performance standards and monitoring performance
Leading Food and Beverage Team
- Manage the Food and Beverage departments (not catering sales)
- Supervise and manage employees, all day-to-day operations and understand employee positions well enough to perform duties in employees’ absence
- Utilize interpersonal and communication skills to lead, influence, and encourage others
- Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Respond quickly and proactively to employee’s concerns
- Provide a learning atmosphere with a focus on continuous improvement
- Provide proactive coaching and counseling to team members
Ensuring Exceptional Customer Service
- Provide excellent customer service & manage day-to-day operations
- Respond quickly and proactively to guest’s concerns
- Take ownership of a guest complaint / problem until it is resolved or it has been addresses by the appropriate manager or employee
- Service as a role model to demonstrate appropriate behaviors
Managing and Conducting Human Resource Activities
- Provide guidance and direction to colleagues, including setting performance standards and monitoring performance
- Conduct performance reviews in a timely manner
- Identify the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
Minimum of 5 years of relevant experience in food and beverage management
Proven track record of success in a similar role
In-depth knowledge of food and beverage menu items, including wine, spirits, and cocktails
Flexibility in work schedule, including evenings and weekends
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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