Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Position Summary
Rixos Phu Quoc Viet Nam is seeking a results-driven and experienced Food & Beverage Manager to oversee and manage the day-to-day operations of all F&B outlets across the resort. Reporting directly to the F&B Director, this role is responsible for operational excellence, service quality, people leadership, and financial performance, ensuring all F&B experiences consistently reflect Rixos’ luxury all-inclusive standards.
The Food & Beverage Manager will play a critical role in translating F&B strategy into daily execution, driving guest satisfaction, optimizing costs and revenues, and developing strong, capable teams.
Key Responsibilities
F&B Operations Management
- Manage daily operations of all Food & Beverage outlets, including restaurants, bars, banquets, events, and in-room dining.
- Ensure smooth, efficient, and consistent service delivery in line with Rixos brand standards and operating procedures.
- Implement and maintain service quality, hygiene, and operational controls across all outlets.
Leadership & Team Management
- Lead, train, coach, and motivate F&B outlet managers, supervisors, and frontline teams.
- Support the F&B Director in manpower planning, scheduling, performance management, and talent development.
- Foster a strong service culture focused on accountability, engagement, and continuous improvement.
Menu, Beverage & Guest Experience
- Oversee execution of food and beverage menus, beverage programs, promotions, and signature concepts.
- Ensure product quality, presentation, and service standards meet luxury resort expectations.
- Actively manage guest feedback and service recovery to enhance overall dining experiences.
Financial & Cost Control
- Support the F&B Director in managing budgets, forecasts, and financial targets.
- Monitor daily revenues, costs, and outlet performance; identify opportunities to improve profitability.
- Ensure effective inventory management, stock control, and waste minimization.
Compliance, Safety & Quality Assurance
- Ensure full compliance with local laws, licensing requirements, health and safety regulations, and company policies.
- Oversee food safety, hygiene, and sanitation standards across all F&B operations.
- Ensure alignment with ISO standards and internal audit requirements.
Sustainability & Responsible Operations
- Implement sustainable F&B practices focused on resource efficiency, waste reduction, and responsible sourcing.
- Support ESG and CSR initiatives in alignment with the resort’s sustainability strategy.
Events & Special Functions
- Oversee operational readiness and service execution for banquets, events, and special promotions.
- Coordinate closely with Sales, Culinary, and Events teams to ensure seamless delivery.
Reporting & Coordination
- Prepare and submit operational and performance reports to the F&B Director, including sales analysis, guest feedback, and team performance.
- Act as a key operational liaison between F&B outlets, Culinary, and other hotel departments.
Qualifications
Qualifications & Skills
- Diploma or Bachelor’s degree in Hospitality Management or related field preferred.
- Minimum 5–8 years of progressive experience in Food & Beverage operations, with at least 2–3 years in a managerial role within luxury hotels or upscale resorts.
- Strong operational knowledge of restaurants, bars, and banqueting.
- Solid understanding of food, beverage, wine, and service standards.
- Proven leadership and people management capabilities.
- Good financial awareness, including cost control and revenue tracking.
- Strong communication, interpersonal, and problem-solving skills.
- Proficient in POS systems, inventory management, and reporting tools.
- Fluent in English; additional languages are an advantage.
- Flexible to work varied schedules, including weekends and holidays.
Additional Information
What We’re Looking For
A proactive leader with strong integrity and professionalism
Someone who thrives in a fast-paced hospitality environment
A team player who values collaboration and guest satisfaction
A professional committed to continuous improvement and service excellence
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
