Company Description
“Hospitality is a work of Heart” at Novotel Melbourne South Wharf, part of the Accor Group. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.
Novotel Melbourne South Wharf is an eye-catching golden 26 level tower incorporating 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. This four-star hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and is adjacent to the popular DFO shopping centre with 180+ retail brands.
With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Become a Heartist®, and let your heart guide you into a world where life pulses with passion.
If you want to develop a career in hospitality, have an outgoing and friendly personality, and enjoy making connections with people we want to hear from you! We'd love to see a cover letter with your application letting us know why you're interested in us, and what you would like to achieve with Accor.
Job Description
As a Food & Beverage Attendant, you will be the face of our dining venues and play a vital role in delivering friendly, professional, and memorable service to our guests. Your focus on the guest experience and working as a team will help create memorable experiences across our restaurant, bar, café, and event operations.
Your responsibilities will include:
- Greeting guests warmly and attending to their dining needs
- Fast paced service during morning breakfast buffet, including clearing and resetting, buffet top-up and presentation and creating a welcoming and professional atmosphere
- Taking orders accurately for lunch and dinner service, making recommendations, and ensuring timely delivery of food and beverages with attention to quality and presentation
- Maintaining cleanliness and organization of the dining area, and outdoor terrace
- Collaborating with team members to respond to guest requests and resolving any concerns
- Following hygiene and safety standards, including food safety and food allergen requirements
- Assisting with event setups and functions in the restaurant
- Delivering in-room dining orders promptly and professionally
- As a full-time team member, you will be paid at the award rate of $27.08 per hour plus applicable penalty rates on weekends and public holidays.
Qualifications
- Strong communication skills, excellent presentation and confidence to engage with guests
- A genuine interest in food and beverage as well as in our local Melbourne area
- Demonstrated ability to work as part of a team to create a seamless experience for our guests
- Experience in restaurant and bar service is preferred and the ability to work in a fast-paced environment - a passion for providing great guest service is what will really make you stand out!
- A current Responsible Service of Alcohol Certificate (or willingness to obtain one)
- The availability and flexibility to work a rotating roster five days per week, including early mornings from 5:30 am, late evenings up to 11pm and on weekends and public holidays - please include your availability in your application
- You must have current full time working rights in Australia
Additional Information
Benefits and Perks
At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Our hotel offers our team discounted meals, complimentary barista coffee, discounted car parking in the DFO centre, and easy access to public transport.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Accor - Careers - Our Philosophy
