Company Description
Who are we?
At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do.
What do we do?
Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world.
Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.
We are seeking a highly motivated Casual - Food & Beverage Attendant (Fine Dining Restaurant) to join our welcoming team providing the highest quality service for our guests at our Canberra Domestic Lounges.
Job Description
This role is based within the exclusive Chairman's Lounge, a premium fine dining restaurant and lounge offering an à la carte menu curated by Neil Perry Consulting. The Food & Beverage Attendant delivers a discreet yet attentive service experience, providing warm, professional, and efficient food and beverage service that consistently exceeds guest expectations. A strong focus on personalised hospitality, attention to detail, and premium service standards is essential to creating an exceptional experience for our valued passengers.
Key Responsibilities, include but not limited to:
- Deliver exceptional, personalised food and beverage service
- Anticipate guest needs and provide discreet, attentive service to ensure a seamless and memorable experience
- Present and serve à la carte menu offerings, beverages, and premium products with confidence and attention to detail
- Maintain comprehensive knowledge of menu items, wine selections, beverage offerings, and dietary requirements
- Ensure all food and beverage service areas are presented to the highest standard at all times
- Build positive relationships with guests through warm, professional, and engaging service
- Handle guest enquiries and requests professionally, resolving issues promptly and discreetly
- Contribute to an atmosphere of exclusivity, comfort, and excellence that reflects the prestige of the Chairman's Lounge
Qualifications
You will have had experience working in a fine dining environment and the ability to work a 7 day rotating roster. With shift times being 0430am until 1230pm and 1230pm until 2100pm
Qualifications & Experience
- Previous experience in a fine dining, premium hospitality, luxury hotel, airline lounge, or à la carte restaurant environment
- Demonstrated ability to deliver exceptional guest service with a high level of attention to detail
- Strong communication and interpersonal skills, with a passion for creating memorable guest experiences
- Flexibility to work across a 7-day rotating roster, including weekends and public holidays
- Ability to work rotating shifts between 4:30am - 12:30pm and 12:30pm - 09:00pm
Requirements
- Full Australian working rights
- Current Responsible Service of Alcohol (RSA) Certificate
- Full availability across all rostered shifts
- Availability to work both morning and afternoon shifts on a rotating basis
- Current Australian Probationary or Full Driver's Licence
- Ability to obtain and maintain an Aviation Security Identification Card (ASIC)
Additional Information
Great benefits with two iconic travel partners - Accor and Qantas!
- Discounted Stays at Accor Hotels - Globally over 3,000 hotels
- Staff travel rates with Qantas, Jetstar & Jetstar Asia (T&C's apply)
- Staff Meals & Barista coffee on duty
- Work with two iconic businesses and experience the buzz of the working in the Aviation industry
- Excellent working conditions & career opportunities
- Great learning and development programs available
- A company genuinely focused on its team members
Are you looking to climb the ladder in the hospitality industry? Apply now!
