Fitness Instructor

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The Fitness Instructor is responsible for overall operations and guest satisfaction of the fitness area, ensuring the highest level of professionalism in service to all Guests/Members through maximum efficiency, safety, and uncompromising attention to detail and Guest care. 

Primary Responsibilities  

PROVIDES GUEST SERVICEEXPERIENCE THAT MEETS GUEST’S EXPECTATION 

• Maintain thorough knowledge of all spa-fitness services, protocols and procedures.  

• Maintain cleanliness of all types of equipment, common areas, and service areas.  

• Bus and stock all service area items including towels, water, ice, beverages, magazines, newspapers, clean headsets.  

• Maintain smooth operation of all equipment through periodic service checks, lubing and reporting work orders promptly.  

• Maintain thorough knowledge of all strength and cardio equipment and their programs as well as the proper use, alignment, safety and contraindications.  

• Maintain current CPR, First Aid certifications.  

• Maintain professional certifications while continually pursuing a greater degree of knowledge and expertise through self-study, in-services offered, program development and other continuing education efforts.  

• Administer health history, questionnaires, fitness-wellness evaluations as set forth by Programs Administrator.  

• Lead fitness exercise sessions, personal training sessions, group training experiences, in - service education sessions.  

• Appointment setting and scheduling of personal appointments as well as appointments for Team Members.  

• Safeguard all Clients, Guests, Members, Colleagues and Team Members throughout each experience, while upholding the philosophy of the spa fitness center.  

• Maintain accurate records of all personal training clients, classes taught, coaching sessions and other professional services provided.  

• Maintain current tracking records of all clients, with a special emphasis on proper procedure and protocol.  

• Timely written reports of all incidents, work orders, safety and first aid occurrences.  

• Attend weekly/monthly facility team and departmental communications meetings.  

• Adhere to Spa Policy & Standard Operating Procedures Manual.  

General Responsibilities 

Health and Safety 

• Follow all safety procedures and ensure that Colleagues follow all safety procedures and practices.  

• Adhere to facility operations departmental emergency procedures/safety manual.  

Colleague Relation 

• Ensure spa-fitness department maintains a positive relationship with all departments in the spa and hotel.  

• Ensure Colleagues have a complete understanding of and adhere to the spa-fitness center’s policy relating to safety.  

• Ensure that Colleagues are well versed in all spa-fitness center operations (cross-trained).  

• Ensure all Colleagues adhere to spa-fitness standards as stated in the employee handbook.  

Guest Service 

• Ensure the spa-fitness facility is in peak condition at all times (operations and cleanliness).  

• Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa fitness center’s first priority.  

Profile 

Knowledge and Experience 

• Valid Personal trainer certification through a nationally recognized certifying agency/organization (NSCA, ACSM,ACE, AFAA, ISSA).  

• Minimum of 1 year experience in fitness-wellness field.  

• Experience instructing and leading exercise in an adult fitness setting, using proper form and spotting techniques.  

• Experience in administering PAR-Q, health risk and history, fitness assessments, and client consultation. 

•  Multi-talented individual with experience in group class instruction of: movement arts, Pilates, mat sciences, cardio-boxing, flexibility, agility, Tai Chi, meditation, nutrition, lifestyle coaching, etc.  

• Interest and ability to relate to people with diverse backgrounds.  

• Be willing and able to work a variety of shifts, days, times as needed.  

• Interest and experience in a lifestyle wellness philosophy that incorporates the balanced basics of food, water, rest and activity.  

Competencies 

• Guest focused with a passion for service and standards excellence. 

• Must be able to work well under pressure in a fast paced and constantly changing environment. 

• Excellent written and verbal interpersonal and communication skills. 

• Strong guest service orientation and training skills background required. 

• Ability to work independently and prioritize responsibilities. 

• Physical aspects of the position include but are not limited to frequent standing and walking throughout shift. 

• Physical Therapist Diploma/Degree is an asset