Spa Manager - Interim

SO/ Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, making it an idyllic place where families and friends celebrate life, enjoy serenity and a healthy, contemporary lifestyle together.

It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms, of which 36 are suites, exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 3,500 m2 of spa and fitness and luminous event rooms with views. Its gastronomic offer consists of 5 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails.

• Assumes the responsibilities of the Director of Spa in his/her absence.
• Ensures that all employees have adequate supplies, equipment and uniforms.
• Understands budgets, operating statements and supports in the financial management of the department.
• Manages supply and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of department operations on the overall financial goals and objectives of the property and manages to meet or exceed budgeted goals.
• Sets a positive example in customer relations.
• Interacts with customers to obtain feedback on product quality and service levels.
• Addresses customer problems and complaints.
• Motivates employees to provide excellent customer service.
• Emphasizes customer satisfaction during all departmental meetings and focuses on continuous improvement.
• Strives to improve service performance.
• Maintains a close relationship with the teams, always listening to identify and address employee issues or concerns and escalate them to the Director of Spa.
• Drives the continuous training program so that employees receive adequate training to successfully perform their jobs.
• Ensures compliance with operating policies and procedures.
• Assists the Director of Spa in managing the day-to-day operations of the spa as needed.

• Training related to the position.
• Advanced level of English and Spanish.
• Minimum 2 years of experience in the position.
• Office package management.
• Excellent writing, administration and customer service skills.
• Experience in hotels and/or SPA of luxury sector

• Attractive incentive plan.
• Important discounts on Hotel services.
• Discounts in Accor group hotels and collaborating companies.