Fitness Concierge

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. 

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

An exceptional opportunity presents itself for a Fitness Concierge to join the Spa & Wellness Department at Raffles London at the OWO.

Reporting into the Fitness Manager, you will be responsible for welcoming all guests within the spa and wellness department at the Raffles London OWO.

The Fitness Concierge welcomes and checks in all spa guests and members who enter the fitness and pool area as well as primarily support in the successful booking of one to ones, classes, and spa treatments. They provide aid to guests on the gym floor when needed and deliver small group exercise classes. They are responsible for providing customised, personal attention, anticipating the guests’ and members’ needs, and escorting them to the appropriate areas throughout the spa. Appropriate and warm guest communication and engagement is essential to the success of this role. The fitness concierge role supports the overall communication for a smooth guest experience.

You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests’ expectations.

Specifically, as the Fitness Concierge, your responsibility’s will include:

• Provide assistance to guests on the gym floor, showing guests and members proper exercise techniques and use of fitness equipment, offering modifications as needed to accommodate different skill levels and physical limitations.
• Design and deliver group exercise classes tailored to different fitness levels and objectives, ensuring they are safe, effective, and engaging.
• Be a host to the guests and members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. This role is also expected to be flexible to support other spa and fitness staff when needed.
• Schedule one to one, classes, and treatment bookings and ensure smooth operation of the reception.
• Encourage rebooking for guests and correct any wrong bookings with care and urgency.
• Handle all transactions and maintain the daily balance with efficiency and accuracy.
• Knowledgeable about all aspects of the fitness and wellbeing services, spa treatments, and the facility.
• Receive and respond to all guest and member concerns, comments or complaints with discretion and urgency.
• Ensure ambience levels, such as lighting and music are correctly set and maintained and all FOH areas are clean and organised.
• Maintain confidentiality for all spa guests and members and Employee Report any security concerns to the hotel management relating to guest safety.

Who are we looking for?

• Level 2 Fitness Instructor qualification.
• Passion for wellness and previous experience working in luxury health club/wellness/spas.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Why join our team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• 31 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 6%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 2x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you. 
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.