Director of Spa

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The Position

The Spa Director is responsible for the establishment and execution of clear short-term and long-term goals to ensure the spa is recognized as one of the finest resort spas in the world. These goals must ensure colleague satisfaction, guest satisfaction, financial success, health and safety, and environmental stewardship. The Spa Director is responsible for the daily leadership of spa operations, ensuring all productivity and expense controls are followed, while maximizing all revenue opportunities in line with the positioning of Raffles Spas.

Set within a serene 3,000 sqm wellbeing sanctuary, the Spa at Raffles The Palm Dubai offers complete rejuvenation of mind and body. Featuring one of the largest indoor pools on the Palm, a sumptuous hammam, and a unique ozone-controlled air environment, the spa provides an exceptional retreat dedicated to luxury, healing, and holistic care.

JOB RESPONSIBILITIES

• Direct operations of the facility, including short- and long-range strategic planning so that the spa operates cost effectively and efficiently
• Ensure the establishment and execution of all departmental goals
• Manage, train, and motivate all colleagues in the Spa
• Serve as a link between the hotel and the spa industry
• Meet with group meeting planners to show spa facility and programs as required
• Promote and sell customized spa programs to conference groups as required
• Tour prospective spa Guests
• Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa Guests
• Promote all hotel and spa packages and promotions
• Lead in the implementation of 12-month marketing plan
• Identify new business and marketing opportunities
• Assist in the Implementation of 12-month public relations program, i.e. calendar of events, media etc.
• Work efficiently with hotel public relations in all aspects of spa / hotel promotion as required
• Act as a spokesperson for the Spa and the Brand
• Work with Corporate advertising, promotion and public relations as required
• Work with hotel and regional sales and marketing as required
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques
• Administration and implementation of staff training in all aspects of the spa’s operations i.e. business telephone usage, guest relations, spa services (massage, body scrubs, facials etc.), retail sales etc.
• Assist in the supervision, operation and coverage of all spa departments
  • • Salon
    • Front desk/reception
    • Boutique
    • Ensure effective communication amongst all departments within the hotel.

ADMINISTRATIVE DUTIES

• Establishment of professional business relationship with all vendors and development of all products inventories
• Ensure adherence of standard operating procedures for each department
• Submit monthly report requirements and information to General Manager-Spas, and General Manager-Hotel, including monthly business report, and treatment audits
• Ensure adherence of departmental and facility policies
• Establishment of ongoing administrative controls
• Assist in the recruitment, development and training of all department heads and support staff
• Adhere to Standard Operating Procedures Manual
• Ensure that weekly/monthly departmental communication meetings are effective
• Available for Colleague and Manager inquiries
• Communications: respond / review voice-mail and e-mail messages
• Facility walk-through to have a visual presence within the department for all spa staff

HEALTH AND SAFETY

• Follow and ensure that all Colleagues follow all safety procedures and practices, lead by example
• Ensure all departments adhere to all safety practices of Raffles Spas
• Assist in the development and adherence of all departmental emergency procedures
• Ensure Colleagues have a complete understanding of and adhere to the spa's policy relating to safety

FINANCIAL RESPONSIBILITIES

• Responsibilities encompass the area of fiscal budgeting and analysis, including the development of annual budgets for the departments within the facility
• Approve payroll hours and hotel administered service charges/gratuity reports
• Review daily productivity
• Monitor scheduling of all services and special programming
• Review/approve purchase requisitions
• Within 2 days of the month-end profit and loss statement distribution, submit variance report to Hotel Manager
• Generate monthly facility productivity report
• Measurement of the spa actual performance to budget
• Operations and capital improvement budget preparation
• Review expenditures to ensure they are in keeping within the operating budgets
• Review/approve all invoices before payment
• Review of remuneration of all salaried employees and independent contractors
• Control the cost of goods purchased, services supplied and labour necessary to the sales and production of our products and service

COLLEAGUE RELATIONS

• Ensure that the spa department maintains a positive relationship internally and with all departments in the hotel
• Performance management discussions as required
• Attend/chair weekly, individual and group manager meetings
• Conduct developmental discussions/performance reviews with individuals who directly report to Spa Director
• Develop facility's staffing plans
• Goal(s) follow-up with each manager (usually during an individual weekly manager meeting)
• Establish short term and long-term goals for each supervisor and review status of each goal on a monthly basis
• Attend departmental meetings i.e. body tech, aesthetics, etc.
• Responsible for supervising all aspects of Colleagues, i.e. hiring, recognition, progressive corrective action, etc.
• Responsible for the efficient training of all Colleagues in all aspects of job tasks
• Responsible for all spa department’s emergency training
• Ensure Colleagues adhere to all spa standards as stated in the employee handbook
• Conduct performance appraisals on a timely manner

GUEST SERVICE

• Ensure the facility is in peak condition at all times (operations and cleanliness)
• Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa's first priority

EDUCATION & EXPERIENCE

• Bachelor’s Degree (Business Administration) an asset
• Minimum of 5 years’ experience in management position in a spa or related field an asset
• Experience in the hospitality industry an asset
• Desire to provide phenomenal guest experiences