Fitness and Recreation Manager

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Scope and Objectives 

The Fitness and Recreation Manager is responsible for the oversight of the fitness, training and group training areas which may include supervision of the kid’s club. This includes daily leadership of these teams supporting the overall spa, pool and fitness teams in all hotel guest and membership driven activities. The quality and guest experience as well as team motivation is a key component to managing and overseeing the daily operations.

Job Responsibilities

• Maintain the confidentiality policy for all spa / member guests and employees. 
• All duties are to be carried out in a gracious and professional manner. 
• Be a host to the guests / members of the spa fitness center. This includes greeting them in person on over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. 
• Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams
• Support strategic partnerships if relevant to drive awareness and guest experience. 

Administrative and Financial Responsibilities

• Maintain scheduling and timely written reports of all incidents, work orders, safety, and first aid occurrences. 
• Administer health history, questionnaires, fitness-wellness evaluations as set by Programs Administrator.
• Maintain accurate and current records tracking all clients, classes taught, coaching sessions and other professional services provided. 
• Manage team schedules to maximize efficiency and administrative support of payroll hours and hotel administered charges / and all reports for any applicable colleagues. 
• Maintain accurate records of all data related to the facility and its members and colleagues  
• Support the Spa Director / Manager to generate and review daily / monthly facility and productivity reports including monitoring schedules. 
• Review purchase requisitions required to have adequate stock of equipment and supplies. 
• Submit monthly reports relevant to income of recreation and / or relevant departments. 
• Provide performance reviews and or disciplinary of colleagues as needed. 
• Report any maintenance requirements of the recreation areas.

Guest Quality and Operational Excellence 

• Recognize arrivals of all VIP guests arriving in both the spa and hotel. 
• Ensure the facility is in peak condition at all times. 
• Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest service delivery. 
• Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities. Perform regular quality and facility audits to maintain brand standards. 
• Be present in daily operations to oversee the success of the guest and colleague experience, including daily walk-throughs to assess quality. 
• Provide tools for the team to best manage the day to day operations resulting in excellent and anticipated guest service.
• Train and lead by example fitness and recreation team to ensure outstanding guest experience. 
• Ensure the facility is receiving positive feedback and highest ratings from guest satisfaction surveys and audits. 
• Maintain guest confidentiality at all times. 
• Deal with any guest complaints, comments or concerns with discretion and urgency.

Talent and Culture / Team Communications 

• Ensure recreation team maintains a positive relationship internally and with external departments in the hotel. Responsible in the hiring, recognition, training, appraisals and progressive correction of all recreation team members. This includes interviews when applicable. 
• Continually train and follow up with recreation teams to ensure outstanding guest service. 
• Ensure recreation colleagues comply with the standards stated in the employee handbook. 
• Ensure cross training amongst the different departments to create understanding and awareness on products, services and facilities.
• Conduct monthly departmental meetings to promote positive work environment. 
• Understand and adhere to the Accor Code of Ethics book. 
• Conduct anticipated performance reviews for all colleagues reporting to this position as per Accor yearly cycles. This includes performance management of any disciplinary concerns.

Health, Hygiene and Safety  

• Follow and ensure that colleagues follow all the safety procedures and practices of the property; lead by example. 
• Ensure guest / member satisfaction at all times by assuring safety and service is always the departments first priority. Maintain peak conditioning of the outdoor facilities at all times. 
• Ensure all HOH areas are clean, safe and hygienic. 
• Report any potential hazards or emergencies so they can be rectified immediately. 
• Assure safety of the persons and the property within the premises by fairly applying hotel regulations and strictly following existing laws

Education and Experience 

• A personal trainer certification through a nationally recognized agency / organization (NSCA, ACSM, ACE, AFAA or ISSA).
• Minimum of 3 years’ experience in fitness-wellness fields and experience in leading fitness staff.
• Experience in instructing and leading exercise in an adult fitness setting, using proper form and spotting techniques. Experience in administering PAR-Q, health risk and history, fitness assessments, and client consultation.
• Multi-talented individual with experience in group class instruction of movement arts, Pilates, mat sciences, cardio-boxing, flexibility, agility, Tai Chi, meditation, nutrition, lifestyle coaching, etc.
• Interest and ability to relate to people with diverse backgrounds. 
• Willing and able to work a variety of shifts, days, times as needed.
• Interest and experience in a lifestyle wellness philosophy that incorporates the balanced basics of food, water, rest and activity. 
• 5-star luxury experience is an asset. 
• Minimum of 2 years’ experience in the industry or hospitality. 
• CPR – Basic Rescuer.