- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
, Ottawa, Canada
__jobinformationwidget.freetext.ExternalReference__
REF3500H
Fairmont Gold Supervisor/ Concierge (Full-Time)
Region
North America
This vacancy has now expired. Please see similar roles below...
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Fairmont Gold Supervisor (Full-Time).
Fairmont Gold is a special place! The personalized service provided as you greet your Guests at check-in or serve them in the private lounge, will show them that you truly care. The luxury our Guests experience and the memories you make as a Fairmont Gold Attendant will create a sense of loyalty that will ensure their return.
What is in it for you:
- Wonderful company culture - our colleagues are at the heart of all that we do
- Food & Beverage discount of 50% in our restaurants
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Comprehensive extended health benefits package
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Responsibilities:
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Demonstrate Fairmont Corporate standards and Service Promise standards in every interaction with guests and colleagues.
- Make certain that all Fairmont Château Laurier policies, procedures and corporate standards are known, followed and acted upon at all times
- Responsible for all aspects of the Fairmont Gold operations, to ensure a smooth operation and the highest level of guest satisfaction at all times
- Review all Fairmont Gold reservations to ensure all standards are met
- Ensure that the reservations of our Fairmont President Club Members are in order and that members’ expectations are met
- Direct and execute approved plans and programs for Fairmont Gold in accordance with company and hotel policies
- Track and forecast daily, weekly and monthly Fairmont Gold occupancy
- Control room inventory including out of order rooms, sell outs, preventive maintenance and special room projects
- Ensure the highest revenues possible are generated by participating in, supporting and promoting the Fairmont Gold upsell program as well as monitoring honour bar revenue
- Provide exceptional concierge information to our guests
- Establish and maintain communication with all Fairmont Gold staff on a daily basis
- Develop and maintain contacts with counter parts in other Fairmont properties as well as other hotels and hospitality services in the city
- Strong and effective communication with all other departments, highlighting Fairmont Gold requirements from supplies to manpower requirements to ensure proper level of service to our guests
- Attend Department Communication meetings and other meetings in absence of Fairmont Gold Manager
- Maintain and report housekeeping and maintenance deficiencies in the department
- Provide exceptional service in the Fairmont Gold lounge
- Responsible for the set up and break down of all food and beverage presentations in the lounge (breakfast, coffee/tea service, bar service and canapés)
- Assist guests regarding food and beverage menu items
- Have knowledge of all menu items, garnishes, contents and preparation methods
- Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next
- Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered
- Participate in recruitment, selection and performance management (including corrective action), of all colleagues working in Fairmont Gold
- Participate in the orientation and cross training process of all hotel colleagues who provide services to Fairmont Gold guests
- Ensure that the appropriate service levels are provided and achieved at all times
- Participate actively in the achievement of Guest Satisfaction initiatives
- Participate actively in the hotel community to further inter-departmental working relationships
- Take ownership in the achievement of Colleague Engagement Survey objectives
- Promote and enforce the hotel’s Health & Safety standards and emergency procedures
- Promote and adheres to the company’s Environmental and Green Team policies and procedures
- Perform related duties and special projects as assigned
- Previous Front Desk Agent experience required
- Two years' experience as a Concierge or Hotel Guest Services Agent
- Previous experience in a supervisory managerial capacity an asset
- Must have a proven record of exceeding guest expectations and commitment to guest service
- A Degree or Diploma in Hospitality Administration from a recognized University or College
- Previous food and beverage serving experience is preferred. Smart Serve certification required
- A sound knowledge of major cultures and expectations of international travelers
- Excellent written and verbal communication skills in both official languages
- Excellent interpersonal skills, with proven service leadership skills and the ability to inspire colleagues to deliver outstanding service
- Strong problem solving abilities
- Must have the ability to work cohesively as part of a team
- Organized and results-oriented with the ability to be flexible and perform well under pressure in a fast-paced changing environment
- Proven initiative and ability to complete projects in a timely manner
- Knowledge of Opera (Property Manager), Excel, Microsoft Word, Outlook
- Active member in good standing of Les Clefs D’Or is an asset
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting up to 50lbs
- Occasional ascending or descending ladders, stairs and ramps
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
RIXOS RIXOS AMWAJ, Sharm El-Sheikh, Egypt
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Sharm El-Sheikh
Job Category
Rooms
Description
The candidate must be able to:Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.Achieve Quality Audit result of 95% and above through consistent doc
Reference
e9629d80-3ff3-4edc-974e-91694e3c9bfc
Expiry Date
01/01/0001
Salary
Location
MOVENPICK RESORT & SPA BINTAN LAGOON, Lagoi, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Indonesia
Job Category
Rooms
Description
Assist the Executive Housekeeper in personnel matters such as interviewing, evaluating and counselling.Establish and maintain effective employee relations.Responsible for training of employees in the
Reference
e8480055-ad2b-45cf-acab-cd61b24bf27a
Expiry Date
01/01/0001
Salary
Location
Novotel Hyderabad Convention Centre, Hyderabad, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Hyderabad
Job Category
Rooms
Description
Assist guests with check in and checkout, as well as other cashiering dutiesReview arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessaryWelcome guests on ar
Reference
0071d8f5-4568-4934-ad15-ceadc0181dd5
Expiry Date
01/01/0001
Salary
Location
Novotel Melbourne Airport, Melbourne Airport, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Melbourne Airport
Job Category
Rooms
Description
The successful candidate will:An ability to work night shifts across a 7 day roster.An open, unrestricted driver's licence - confidence in driving is essential.Be customer focused.Have great attention
Reference
0dbfd902-eea7-49be-a735-09c823902f13
Expiry Date
01/01/0001
Salary
Location
Novotel Melbourne Airport, Melbourne Airport, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Melbourne Airport
Job Category
Rooms
Description
What you will be doing?Assist the Night Manager in cross checking and balancing work completed during the day for all outlets on a shift basis.Ensure the highest level of customer service is offered a
Reference
f153e766-6e7a-476c-a850-dee503cb43e1
Expiry Date
01/01/0001
Salary
Location
SLS SLS ALL INCLUSIVE PLAYA MUJERES, playa mujeres, Mexico
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Quintana Roo
Job Category
Rooms
Description
Dar la bienvenida activamente con una sonrisa, saludar y registrar a los huéspedes.Informar a los huéspedes sobre el hotel, sus servicios, la ciudad y los eventos locales.Asegurarse de que todas las s
Reference
456e655c-6d89-4c77-ad1f-5daba69555ce
Expiry Date
01/01/0001
Salary
Location
Fairmont Palliser, Calgary, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Calgary
Job Category
Rooms
Description
Fairmont Gold ManagerThe Fairmont Gold Manager is responsible for managing and administrating all Fairmont Gold operations in conjunction with the hotel and in accordance with all Accor / Fairmont cor
Reference
f04223a3-1561-41be-97c5-4f5943131bd3
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
The Hoxton, Downtown LA is looking for a FRONT OFFICE MANAGER to work closely with the Director of Front Office to ensure smooth and successful operation of the Front Desk. This will involve managing
Reference
9b99878c-a428-4b6f-976a-87dc16a56c08
Expiry Date
01/01/0001
Salary
Location
Fairmont Washington D.C. Georgetown, Washington, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Washington
Job Category
Rooms
Description
Fairmont Gold Supervisor (Full Time)At Fairmont Washington D.C., Georgetown, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fosterin
Reference
9762014f-59c7-430c-855f-5dac1354ca31
Expiry Date
01/01/0001
Salary
Location
Fairmont Washington D.C. Georgetown, Washington, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Washington
Job Category
Rooms
Description
Bellperson Always lending a helping hand with a smile. As a Bellperson, your passion for the property, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as
Reference
2969c383-26fa-483a-92b7-02ca9bc4e002
Expiry Date
01/01/0001