JUMP TO CONTENT
  1. Full-Time
  2. Permanent
  3. FAIRMONT
  4. Rooms

__jobinformationwidget.freetext.LocationText__

Fairmont Doha, Doha, Qatar

__jobinformationwidget.freetext.ExternalReference__

REF11201P

Fairmont Gold Receptionist

Region

Luxury & Lifestyle



Company Description

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 


Job Description

Fairmont Gold Receptionist

Inspiring and engaging. As the Fairmont Gold Receptionist, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey. At Fairmont Austin, our exclusive lifestyle hotel floor, Fairmont Gold, is a privileged hotel-within-a-hotel experience. Our dedicated Fairmont Gold team strives to deliver the highest level of personalized service to each Fairmont Gold guest. The VIP service begins the moment you arrive at the specially reserved reception desk on the private Fairmont Gold floor.

What you will be doing:

  • Manage all aspects of the Fairmont Gold Experience and ensure all service standards are followed with friendly and engaging service
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
  • Weekly reporting of department labor hours in accordance with forecast and budget
  • Monthly reporting of Fairmont Gold expenditures, profit and loss statements, and upsell revenue
  • Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan the department and staffing accordingly
  • Work with the Executive Chef and Culinary Team to determine the Fairmont Gold Lounge menu presentation
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Develop department onboarding program and train all Fairmont Gold colleagues
  • Develop and maintain strong guest relationships to ensure brand loyalty
  • Provide exceptional Concierge information to our guests about local and area attractions
  • Other duties as assigned

Your experience and skills include:

  • Service focused personality is essential and previous leadership experience required
  • Prior experience working with Opera or a related system
  • Experience working in a Food & Beverage setting
  • Proven ability to build and maintain good relationships with all stakeholders
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and set the scene for high performance

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Search

Browse Jobs