Executive Travel Assistant (Bilingual)

At Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Apply by 4:00pm Monday, March 17, 2025, to be considered for this internal opportunity.

Executive Travel Assistant – Bilingual

Does Luxury speak to you?  As an Executive Travel Assistant you will be getting to know our most valued clients to anticipate their every need and create exceptional travel experiences.  You are their single point of contact to provide personalized recommendations and the exclusive concierge services that truly define Luxury.  

What is in it for you:

• The opportunity to work with our diverse GRC team and our global community of members, creating memories and connecting people and cultures
• Ongoing training and learning to continuously grow your expertise
• Strong sense of belonging, a close- knit team with fun activities where your colleagues become friends

What you will be doing: 

Reporting to the Team Leader, Customer Care

• Responding to our top tier member requests and questions via email and phone, planning flawless experiences based on your recommendations
• Acting as their concierge prior to arrival, proactively building personalized travel by making recommendations and setting up on-site activities and services
• Anticipating the needs of our members, ensuring that their experience exceeds their expectations
• Taking care of our members during their stay, i.e. assisting with unanticipated travel delays, restaurant reservations, transportation etc.
• Accurately scheduling and dispatching tasks to ensure a seamless experience
• Researching, recommending, and fulfilling member requests while providing program benefit information and support

Your experience and skills include:

• Fluently bilingual (French/English), spoken and written is a requirement
• You can communicate professionally and warmly in both official languages with diverse individuals from around the globe
• You are an organizer, and can demonstrate when you have prioritized, followed-up and delivered on deadlines
• You can commit to working a variety of shifts, including evenings, nights, weekends and holidays
• You are proficient with MS Office tools and can adapt to and learn new technology 

Location, Availability and Remote information:  

• Must be available for weekends, evenings and some holidays
• Home Based only
• Training can be done virtually
• Must have a direct connect high-speed internet connection (not wireless or satellite) and a suitable home office workspace

Your team and working environment:  

The Executive Travel Assistants are a close-knit team of experts in providing ultra-luxury VIP sales and service to our highest level guests. We also work collaboratively with our Paris counterparts to extend special event invitations to our members while maintaining seamless guest experiences for them in a fulfilling and fun work environment 

Working at  Accor

We are far more than a worldwide leader. We welcome you as you are, we support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Hospitality is a work of heart

This is an internal only position

Please note you must have your Team Leader's approval to apply.