Executive Operations Administrator

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Scope of Position:

The Executive Operations Administrator will perform a wide range of complex and confidential administrative duties to support the operating and non-operating departments in all aspects of administration and ensure service standards are followed.                                    

Specific Responsibilities:

• Oversee and enhance operational processes on a larger scale
• Oversee the Environmental, Social, and Governance of Pullman Cape Town City Centre. 
• Consistently offer professional, engaging, and proactive guest service while supporting fellow Colleagues.
• Demonstrate sound judgment when handling confidential and non-routine information
• Assist Hotel Operating Departments in all aspects of administration and ensure service standards are followed
• Receive telephone calls, take messages, prepare, send, and receive e-mails and other communications
• Organize, secure, and maintain all files, records in accordance with policies and procedures
• Communicate through pre-shift logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation.
• Assist with preparation of work orders, expense reports, and purchase orders as required; as well as maintain department time keeping and vacation records ensuring that payroll information is submitted timely and accurately
• Maintain and update contracts and compliance documentation
• Compose various forms of correspondence, including but not limited to daily operations, monthly reports, maintenance schedules, disseminate meeting minutes.
• Coordinate with internal departments, external vendors, and suppliers for daily operations as and when required.
• Ensure appropriate levels of office supplies are readily available and maintain a clean, safe and energy efficient work environment
• Assist HOD’s to comply with all corporate, hotel and departmental policies and procedures
• Work independently and within a team on ad-hoc projects which may include planning, preparing presentations, disseminating information, and organizing hotel-wide events
• Participate in Hotel Committees and associates’ events
• Strict adherence to all Health & Safety training, guidelines, and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Centre for disease control (CDC).
• Perform any other job-related duties and projects as assigned

• 2–3 years of experience in an administrative or project management role.
• Relevant Diploma/Degree in Business/Hospitality Management or an equivalent qualification.
• Strong proficiency in planning, attention to detail, and results-driven execution.
• Excellent organizational and time management skills.
• Strong oral and written communication abilities.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office Suite.