Executive Housekeeper

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Summer in Queenstown is awesome, with the long day light hours providing the opportunity to experience a variety of outdoor activities, such as hiking, mountain biking, walking, outside dining, and beach BBQ's. Winter being equally as fun on the slopes and in town.

We are looking for an experienced and proactive Executive Housekeeper to join our hotel's leadership team.  In this essential role, you will be responsible for the professional and cost-effective running of the Housekeeping department, with a focus on achieving high standards of cleanliness for guest rooms, public areas and back of house areas.

Reporting to the Executive Assistant Manager, as an Executive Housekeeper, your responsibilities will include: 

• Supervising and leading the housekeeping team, including hiring, training, and evaluating team performance.
• Manage the daily operations of the housekeeping department, including scheduling team members, assigning tasks, and ensuring adequate coverage.
• Oversee inventory management, including ordering and replenishing cleaning supplies, linens, and equipment.
• Coordinate with other departments, such as Front Desk and Maintenance, to address guest requests and maintenance issues promptly.
• Ensure that all guest rooms and public areas are cleaned and maintained to the highest standards of quality and presentation.
• Ensure that all housekeeping team members adhere to safety and sanitation regulations, including proper handling and storage of cleaning chemicals.
• Monitor and control departmental expenses to ensure adherence to budgetary guidelines

• Proven experience in a similar high-paced role is essential.
• Strong leadership attributes.
• Clear communication to lead and develop a large team.
• Positive stakeholder management with the ability to collaborate with multiple departments. 
• A solutions-focused individual with a strategic mind and the ability to forward-plan successfully.
• Financial and commercial acumen.
• Excellent attention to detail with the ability to see through the guest’s eyes.
• Problem solving skills to ensure the day runs smoothly.
• Salary $70,000 - $80,000

Additional Information

Why work for Novotel, Queenstown?

• Staff meals provided while on shift
• Uniforms, washed and laundered daily.
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program
• Full Time 40 Hours

Place of employment is Novotel Queenstown Lakeside

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.