- Full-Time
- Permanent
- MOVENPICK
- Rooms
__jobinformationwidget.freetext.LocationText__
Mövenpick Sharm El Sheikh, Sharm El-Sheikh, EG
__jobinformationwidget.freetext.ExternalReference__
REF16245S
Executive Housekeeper
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
The Role
- Implement, drive and manage all Housekeeping business requirements and related activities of the Hotel and Residences
- Implement, lead and encourage robust and positive interaction with all departments and key stakeholders, i.e. Front Office, Engineering, Food & Beverage teams and all third party suppliers/partners to meet and exceed guest and employee’s satisfaction at all times
- Being entrepreneurial and thinking beyond the boundaries is expected and not requested
- Provide service that is sincere, warm and enthusiastic, ensuring total guests’ satisfaction
- Take the time to become familiar with all guests and employee’s and ensure you and the Housekeeping team are committed to service excellence at all times
- Lead and encourage an ‘eye for detail’ and promote through mentoring and coaching the same quality within the Housekeeping team
- Housekeeping is your business, ‘treat it as such’ by remaining a entrepreneurial and commercially minded leader without compromising the MH&R strategic objectives
Key Deliverables and Responsibilities
Planning & Organizing:
- In alliance with the Finance Department, implement and manage the system of procurement and purchasing for the Housekeeping department in line with the hotels policies and procedures, including ensuring practices of advising Finance of accruals are followed and ensure the same is coordinated and followed amongst the Housekeeping team.
- Implement, manage and drive the systems and schedules for cleaning and maintaining all the front and back of house area’s throughout the property, including processes to monitor and measure the effectiveness of the same, as well as quality control/assurance measures and scheduled deep cleaning programs.
- In conjunction with the Human Resources Departments and the Housekeeping leadership team manage and drive all recruitment requirements for the department, including ensuring reference checks and where relevant OPQ32’s are undertaken and job descriptions are written and provided to each appointed candidate with their employment agreement.
- Implement manage and drive quarterly performance appraisals for all employee’s within Housekeeping, including writing succession and learning and development plans for all employee’s which are aligned with the Human Resource/Learning and Development departments strategic objectives.
- Write, implement and ensure the Housekeeping team are familiar with and adhere to the departments Standard Operating Procedures (SOP’s), including implementing processes to monitor and measure the same.
- In alliance with the Finance Department write the department’s annual operating budget and monthly forecasts and monitor and manage the departmental operating expenses in line with the same, including adjusting the operating processes of the department to remain aligned with the hotels business requirements and objectives.
- Implement, drive and constantly review the departments work schedules to ensure the monthly budgets and forecast are met by way of productivity measures, including ensuring ‘moving around time’ (MAT) is factored into productivity calculations.
- Implement manage and drive systems and processes to ensure longevity and control inventories of all departmental operating equipment, including linen, guest rooms supplies, cleaning chemicals etc., as well as ensuring par stock levels are maintained in line with budgets/forecast and business requirements without compromising on quality.
- Conduct market research and advise on new products and equipment within the market which would benefit the Department and the Hotel.
Operations:
- In partnership with the L&D team, constantly train and develop the Housekeeping team including all third party contractors employee’s in line with the departmental standard operating procedures.
- Maintain a consistent focus on improving the overall flow of housekeeping operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs.
- To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate staff training activities.
- Foster a winning, solution-oriented work environment, motivating and engaging staff to continuously deliver the best possible service and to provide feedback and recommendations which you must follow up on.
- Lead department’s daily briefings and monthly employee meetings ensuring all employees are familiar with the correct and updated information relating to all department and hotel related activities in order to carry out their duties effectively.
- Possess a complete understanding of and at all times adhere to the Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety, including managing work process flows to ensure a safe, productive and injury free work environment for all employees.
- Drive the positive performance of the Housekeeping team, including completion of performance appraisals, coaching counselling and performance management in conjunction with the Human Resources team.
- Ensure all team members are aware of all room revenue and department productivity targets and are kept informed of performance results by way of progress charts posted within the department along with regular communication during briefings etc.
- Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members and implement and manage a process to measure the same.
- Ensure a consistently high standard of grooming is followed and by you and your team in line with the hotels grooming and presentation guidelines.
- Actively review guest and employee comments and feedback, communicate this with the team members and implement procedures to enhance guest/employee satisfaction.
- Have full knowledge of all products and services provided by the property and in the local area.
- Actively participate in guest and employee events as and when requested.
- Ensure daily shift handovers are conducted in a professional and constructive manner.
- Review daily reports to ensure system is being maintained as per company policies and procedures.
- Manage and coordinate any redecoration or replacement of guest room upholstery, furniture, fixtures and equipment.
- Inspect all Front and Back of House area’s on a daily basis to ensure cleanliness and presentation standards are maintained.
- Manage and coordinate deep cleaning and special task schedules, ensuring the product are maintained as per standards.
- Monitor and reports the upkeep of all assets including FF&E and OS&E to the Executive Assistant Manager.
- Manage and monitors effective usage of guest room supplies and amenities.
- Manage and maintain a good understanding of the property management system and ensure the Housekeeping leadership team is conversant in the housekeeping reports and allocation modules.
Administration:
- Work closely with the Finance department to produce monthly financial reports timely & accurately.
- Review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve owner /guest satisfaction levels as well as employee productivity and satisfaction.
- Monitor and keep updated all records and schedules relating to departments operating performance, quality assurance/control management and training to ensure planning and completion is carried out as per standards and can be referenced to derive historical patterns.
- 2-4 years in Housekeeping Management or related area.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Excellent interpersonal, communication, problem solving and organizational skills.
- Strong attention to detail, highly responsible, organized & reliable.
- Ability to multi-task and work well under pressure.
- Ability to work cohesively as part of a team while setting and completing individual deadlines.
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Proven hands-on management style and ability to lead through example in all areas is essential
- Proven ability to successfully lead, train and motivate colleagues is essential
- Dynamic, energetic, creative and thrives under pressure
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Novotel Jaipur Convention Centre, Jaipur, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Jaipur
Job Category
Rooms
Description
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms, visitors.Maintain high standards of customer services at the reception desk
Reference
5f0af2c7-d8ef-4171-ba3e-b5ce14a42433
Expiry Date
01/01/0001
Salary
Location
Novotel Pune Nagar Road, Pune, India
Experience Level
Associate
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Pune
Job Category
Rooms
Description
Inspect the rooms assigned and take responsibility to ensure the rooms are maintained upto the standards and that there are no guest complaints.Ensure maximum efficiency in the performance of the assi
Reference
7a12f6d9-f8c6-4b8e-b5d8-2dda00b5a717
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
As a PM Room Attendant, you will ensure a seamless guest experience by managing Housekeeping linen, stocking supplies, and performing evening turndown services. You’ll maintain cleanliness in back-of-
Reference
d88e9929-9d56-4e9b-b297-6209793baaed
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
The Public Area Attendant is responsible for maintaining cleanliness and ensuring the overall presentation of the public areas of our luxury hotel. This role is vital to the overall guest experience,
Reference
b57b079b-6744-4718-835a-1b3c81a2535a
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
Our team is looking for a detail-oriented and service-driven Room Attendant to create exceptional guest experiences here at the Fairmont Chateau Lake Louise. If you take pride in creating a welcoming
Reference
7e8d136d-fa04-42b7-ae0c-2a6b3a80b235
Expiry Date
01/01/0001
Salary
Location
Fairmont Palliser, Calgary, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Calgary
Job Category
Rooms
Description
DoorpersonAs a Doorperson at Fairmont Palliser, you play a vital role in upholding the Fairmont brand by exceeding guest expectations and representing the hotel with exemplary service. With comprehens
Reference
9446f3c5-09ca-4212-86e2-2e3f22be1337
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Cincinnati, Cincinnati, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Cincinnati
Job Category
Rooms
Description
Title: Front Desk Agent Reports To: Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and
Reference
9b53ffdc-1dc4-4011-b563-4137730d2375
Expiry Date
01/01/0001
Salary
Location
Novotel London Waterloo, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
London
Job Category
Rooms
Description
Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have som
Reference
2b683558-b721-47de-8fe5-b9c0ac21d5d9
Expiry Date
01/01/0001
Salary
Location
, Mexico City, Mexico
Experience Level
Student
Job Schedule
Full-Time
Brands
MONDRIAN
Job type
Permanent
Locations
Mexico City
Job Category
Rooms
Description
PROPOSITOBajo la orientación del Housekeeping Manager o cualquier otra persona autorizada por la dirección, ser responsable de asignar y supervisar las actividades de las camareras, porteros y portado
Reference
ffa2217e-f6d8-4471-9940-9a6536bd866d
Expiry Date
01/01/0001
Salary
Location
ibis Styles Goa Vagator, Vagator, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Vagator
Job Category
Rooms
Description
GSA-Housekeeping You are at the heart of the hotel! As a GSA- Housekeeping , you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a p
Reference
4401d4cc-b97c-4e72-b8a3-d329e2d8ccf2
Expiry Date
01/01/0001