Executive Housekeeper

• At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  
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We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

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SCOPE OF THE POSITION:

The Executive Housekeeper is responsible for giving direction to the entire housekeeping and laundry operational departments. The Executive Housekeeper is responsible for continuously focusing on quality and contributing to hotel profitability through effective cost controls. They must achieve guest satisfaction targets and team member satisfaction goals. Leading a team of Managers, Coordinators, Supervisors and Line Level Roles such as Room Attendants, Public Area Attendants, Linen Runners and Laundry Attendants to name a few - this role will be responsible for motivating and developing others in order to achieve our Hotel Goals and required Brand Standards.

RESPONSIBILITIES:

• Maintains all Hotel guest rooms and public areas, including “back/heart of the house areas” i.e., staff facilities, ensuring that the highest standards of cleanliness are met, aligned to brand standards.
• Hires and supervises training of all housekeeping personnel to ensure successful day to day operations.
• Measures, interprets and evaluates working standards of his/her department and corrects where necessary. 
• Creates and maintains good working relationships within the department and across other departments such that a high level of morale is sustained.
• Ensure guest rooms status is communicated to the Front Desk in a timely and efficient manner.
• Controls all purchases for the department and is consistently aware of quality and cost.  Keeps a record of all items purchased and reviews the monthly budget alongside the hotels management accounts to ensure consistent monitoring of all housekeeping related items and services.
• Controls department labour cost as directed by the Talent and Culture Department.
• Allocated and Schedules any Casual Employees with the approval of the Director of Talent and Culture.
• Compiles the data for the payroll submission, ensuring its accuracy and data integrity.
• Works with the Director of Operations and/or General Manager on all re-modelling and renovation projects. 
• Conducts the annual Room Care/Preventative Maintenance Program with the Maintenance and Front Office Departments to ensure the upkeep of the Room Product in line with Brand Standards and Requirements.
• Oversees operation of Laundry/Valet and Uniform Room.
• Is responsible for the preparing of the annual housekeeping budget and the annual linen requisition.
• Champions the ACCOR ALLSAFE Programme for the Hotel ensuring Compliance in All Areas working with the Relevant Heads of Department to ensure key areas of the programme are executed.
• Facilitates the Bureau Veritas Audit together with external stakeholders aligned to the ACCOR ALLSAFE Programme.
• Facilities the Diversy Audit together with external stakeholders in line with housekeeping policies, standards and procedures of the ACCOR brand.
• Oversees the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy and in collaboration with the Security Department.
• Represents the Hotel’s management to the public in such a manner as to enhance its reputation and foster maximum community good will.
• Shows by personal example a philosophy of work and conduct consistent with the professionalism expected of management employees.
• To conduct regular Housekeeping Meetings to keep employees informed of policies and procedures, special events, further improvement plans and Guest comments.
• To interact with individuals outside the hotel, such as suppliers, contractors and competitors in an effort to build and understand the local network of hoteliers and hotel chains.
• To ensure that all departmental reports and correspondence are completed punctually and accurately.
• To comply with statutory and legal requirements for fire, health and safety within your department.  Check that member of your department are also aware of these requirements and are working in accordance with them.
• Have ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department.  Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents.
• Executes all Human Resources Functions for the Department surrounding Performance Management i.e., Performance Appraisals and Personal Development Plans and Progressive Corrective Action i.e., Disciplinary Processes
• Participates in the Hotel’s Duty Manager Programme.
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
• Identify and implement new ideas, or processes to increase organizational efficiency, productivity, quality and safety.
• Accepts responsibility for carrying out other management duties as requested by the General Manager and/or the Director Operations within reason.

• 2-4 years in Housekeeping Management or related area.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Excellent interpersonal, communication, problem solving and organizational skills.
• Strong attention to detail, highly responsible, organized & reliable.
• Ability to multi-task and work well under pressure.
• Ability to work cohesively as part of a team while setting and completing individual deadlines.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Proven hands-on management style and ability to lead through example in all areas is essential
• Proven ability to successfully lead, train and motivate colleagues is essential
• Dynamic, energetic, creative and thrives under pressure

What is in it for you:

• Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion.
• And much more!