Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Scope of Position:
Highly talented in motivating others, exceptional training skills and impeccable attention to detail are just a few of the talents we are seeking for this incredibly pivotal role at The Cape Grace hotel.
A Fairmont Managed hotel. Leading a team of Assistant Executive Housekeepers, Managers, Coordinators, Supervisors and Attendants - this talented leader will have an innate ability to motivate and develop others in order to achieve our Hotel goals.
Responsibilities
- Consistently strives to please all Guests that he/she may come into contact with.
- Maintains all Hotel guest rooms and public areas, including “back of the house” ensuring that the highest standards of cleanliness are met.
- Hires and supervises training of all housekeeping personnel to ensure successful operation. Measures, interprets and evaluates working standards of his/her department and corrects where necessary. Creates and maintains good working relationships within the department and with other departments such that a high level of morale is sustained.
- Controls all purchases for the department and is consistently aware of quality and cost. Keeps a record of all items purchased.
- Controls department labour cost as directed by management.
- Works with the Hotel Manager on all remodelling and renovation projects. Carries out his/her specific decorating program and is responsible for keeping the design intact.
- Is responsible for the annual budget and the annual linen requisition.
- Represents the Hotel’s management to the public in such a manner as to enhance its reputation and foster maximum community good will.
- Shows by personal example a philosophy of work and conduct consistent with the professionalism expected of management employees.
- Oversees operation of Laundry/Valet and Uniform Room.
- Coordinates preventative maintenance programs with the Maintenance team.
- Oversees the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
- Budget and cost control: to assist in the preparation of the Department Budget.
- To conduct regular Housekeeping Meetings to keep employees informed of policies and procedures, special events, further improvement plans and Guest comments.
- To keep informed of the housekeeping standards of competitor hotels.
- To interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors
- To ensure that all departmental reports and correspondence are completed punctually and accurately.
- Have ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department.
- Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents.
- Accepts responsibility for carrying out other management duties as requested by the General Manager and/or the Hotel Manager
Qualifications
- Matric/Grade 12 or equivalent
- A hospitality management or similar qualification is highly advantageous.
- Minimum of 5 years of management experience in a luxury hotel environment
- Previous management experience in Housekeeping is a must.
- Previous exposure to Front Office/Rooms Division an asset
- Expertise in aesthetics in a Luxury Brand environment
- Must be highly organized, energetic and possess the ability to get the job done.
- Strong administration, problem-solving and organizational skills are valuable for this important position.
- Dynamic, energetic, creative and thrives under pressure.
Additional Information
EMPLOYMENT EQUITY
We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.
