Event Sales and Services Manager

For over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

Responsible for planning and servicing of events varying in size and scope, for both corporate and social markets.

• As the Client liaison, you will facilitate various program logistics including: event setups, food and beverage, audio-visual, telecommunications, exhibits, and third party relationships, to ensure optimal use of our event spaces while managing and controlling labour and food costs
• Disseminate information in  a professional and timely manner to all departments through various communication channels
• Initiate and finalize billing process, to ensure client credit is established and deposits/payments are received within an acceptable timeline
• Manage contracted guestroom blocks; to yield guestroom and event space daily to ensure optimum potential through the use of Opera
• Conduct and/or attend daily meetings to review event logistics to ensure last minute revisions are communicated with accuracy to banquets, culinary, stewarding and on-site audio-visual provider
• Knowledgeable on current industry trends and competitive offerings
• Establish good business and social relationships with industry clients and partners by participating in activities to further increase sales and events opportunities for the Hotel

• University Degree or equivalent an asset
• Minimum of 3 – 5 years’ experience in sales, event planning and/or luxury hotel operations
• Knowledgeable on food and beverage trends and luxury hotel experiences
• Possess excellent customer service and interpersonal skills, results-oriented and highly motivated individual
• Proven ability to plan and execute events effectively with a strong attention to detail
• Working knowledge of Opera, Microsoft Office applications and Social Tables
• Strong written and verbal communication skills

Visa Requirements: Must provide proof of eligibility to work in Canada.

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)