Event Sales & Services Manager

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are! 

Event Sales & Services Manager

Are you an organized, dynamic, and results-driven professional with a passion for creating unforgettable events? We are looking for an Event Sales & Services Manager to join our Conference Services & Catering team.

What You Will Be Doing:

Reporting to the Director of Event Sales & Services, this key position will have the exciting opportunity to lead and manage a variety of social and corporate events while ensuring exceptional service for our clients.

• Business Development: Actively seek out and solicit new local social and corporate business to drive revenue growth.
• Event Planning & Coordination: Organize, plan, and execute a wide range of events including fundraisers, annual events, Christmas parties, and small to medium-sized conferences.
• Client Liaison: Serve as the primary contact for clients, managing all event details including menus, audio-visual, room layouts, meeting times, check-in/out procedures, and more.
• Revenue Forecasting: Accurately forecast and project group revenue while ensuring the achievement of both individual and departmental revenue targets.
• Internal Coordination: Relay event details to all departments (Sales, Banquets, Culinary, Stewarding) via Conference Resumes, Banquet Event Orders, and internal memos in a timely and thorough manner.
• Team Collaboration: Foster a cooperative team spirit between departments, ensuring seamless communication and event execution.
• Administrative Support: Assist with administrative needs, including handling general inquiries, managing leads, and supporting internal events and the tour market.
• On-Site Oversight: Oversee clients during their stay, ensuring events run smoothly and anticipating guest needs.
• System Management: Maintain up-to-date records in Opera Cloud, including catering menus, resources, pricing, and the function diary.
• Safety & Compliance: Uphold health and safety standards, maintaining a safe work environment and adhering to Fairmont Hotels & Resorts policies and procedures.
• Customer Service Excellence: Maintain the highest level of customer service, positively contributing to GSI Meeting Planner results.

What is in it for you:

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do 
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place 
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs 
• Competitive pay, starting at $75,000/-, with annual compensation reviews based on market, performance, and capabilities
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary dry-cleaning of business attire
• Complimentary hotel stay with breakfast for two through our BE OUR GUEST program 
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Colleague benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide 
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Starting 10 days of paid vacation earned each calendar year and increasing with length of service, 12 statutory holidays and paid birthday leave
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939
• Learning programs through our Academies designed to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility activities

What We’re Looking For:

• Experience: Previous experience in a Conference Services & Catering role or Banquet/Events experience is an asset. Experience with Weddings and Local & Social Catering events is a plus.
• Technical Skills: Familiarity with Opera Cloud, MS Office, and Social Tables is an asset.
• Event Expertise: Proven ability to plan and execute events effectively with acute attention to detail.
• Time Management: Strong organizational and time management skills with the ability to juggle multiple tasks simultaneously.
• Communication: Excellent written and verbal communication skills, with the ability to interact professionally with clients, team members, and vendors.
• Education: A hospitality diploma or degree is an asset.
• Flexibility: Willingness to work flexible schedules, including evenings and weekends.
• Physical Requirements: Ability to sit for extended periods, occasional lifting up to 20 lbs, bending, kneeling, and walking.

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS