Event Sales and Services Coordinator

For over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

To actively and independently support the daily requirements of the Event Sales and Services (ESS) Manager(s)/Director(s). Primary responsibilities include the preparation of Banquet Event Orders (BEOs), creation and file developments of Opera Bookings, active soliciting of guarantees for assigned clients and updating of Banquet Event Order changes to all operational departments. Secondary responsibilities include administrative duties and client-related correspondences including pick-up reports, rooming lists, banquet menus, vendor and supplier information, floorplans and collecting of payments.

• Prepare and distribute all material and correspondence relating to the successful operation of the department such as contracts, letters, pick-up reports, BEOs, personalized amenities, event resumes for assigned Manager(s)/Director(s)
• Perform daily, weekly and monthly tasks and additional administrative duties to support the Sales Division
• Purging and overall maintenance of the filing and tracking system
• Banquet Menu revisions and updating ESS Managers' database
• Support Labour forecast reporting tool with daily Food & Beverage updates
• Provide Reception coverage support
• Maintain Event and Group Bookings to ensure all standards are being followed
• Initiate the Event Services booking process by creating accounts/bookings, establishing departmental files and generate timely notification as it pertains to all types of guest and client inquiries
• Initiate the Event Services booking process for internal and external events by creating accounts, bookings, establishing departmental file, generate BEOs' as well as timely notification of changes to appropriate departments
• Active solicitation of client guarantees and the timely distribution of the information in accordance with established departmental processes and as requested
• Handle Site Inspections and walk-in client queries as required
• Handle inquiries and co-ordinate group program details in the absence of assigned ESS Manager(s)/Director(s)
• Managing the design and printing of custom projects including – Menus for Chef’s Table, Weddings and Events; Parking Vouchers and Seating Charts
• Additional duties, responsibilities and accountabilities as deemed necessary by assigned ESS Manager(s)/Director(s)
• Handle all Functions Processes as outlined in our departmental standards and communicate to operational departments and key stakeholders
• Ensure Health & Safety standards are complied with at all times as well as adherence to our Sustainability Partnership Program initiatives
• Maintain integrity of Opera Sales & Catering database, Fairmont’s sales force tool

• University Degree or equivalent an asset
• Minimum of 3 – 5 years’ experience in sales, event planning and/or luxury hotel operations
• Knowledgeable on food and beverage trends and luxury hotel experiences
• Possess excellent customer service and interpersonal skills, results-oriented and highly motivated individual
• Proven ability to plan and execute events effectively with a strong attention to detail
• Working knowledge of Opera, Microsoft Office applications and Social Tables
• Strong written and verbal communication skills

Visa Requirements: Must provide proof of eligibility to work in Canada.

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)