Company Description
Splash Beach Resort, Mai Khao Phuket is soon to become Rixos, the iconic luxury 5-star all-inclusive brand under Ennismore. Nestled on the pristine shores of Mai Khao Beach, Phuket, our resort is entering an exciting new chapter, bringing world-class hospitality, exceptional dining, and unforgettable guest experiences to one of Thailand's most beautiful destinations.
As part of the Rixos family, we are committed to delivering genuine hospitality through outstanding service, innovation, and teamwork. We believe that our employees are the foundation of our success, and we are dedicated to creating an inspiring, inclusive, and supportive workplace where every team member can thrive.
We offer a dynamic environment that encourages continuous learning, professional growth, and career advancement. Whether you are beginning your hospitality journey or looking to take the next step in your career, you'll have the opportunity to develop your skills while working alongside passionate professionals in a world-class luxury resort.
Join us and become part of an exciting transformation as we redefine luxury all-inclusive hospitality in Phuket. Together, we create exceptional experiences for guests from around the world while building rewarding careers for our people.
Job Description
Key Responsibilities
1. Plan and conduct English classes for hotel employees at different proficiency levels.
2. Deliver practical English training focused on real workplace and hospitality situations.
3. Teach English to employees from various departments, including: Front Office, Food & Beverage, Housekeeping, Spa, Reservations, Engineering, Kitchen, Sales & Events and Other operational and support departments as required.
4. Conduct group classes and one-on-one coaching where appropriate.
5. Use role-plays, simulations, games, dialogues, and other interactive activities to encourage active participation.
6. Develop lessons based on situations employees encounter in their daily work.
7. Curriculum & Material Development
- Assess the English needs of each department and employee group.
- Design and customize lesson plans according to job functions and operational requirements.
- Develop training materials, worksheets, role-play scripts, vocabulary lists, and learning activities.
- Adapt training content to the hotel's brand standards, SOPs, and service standards.
- Develop English programs for different proficiency levels, from basic to advanced.
8. Assessment & Progress Monitoring
- Conduct English placement tests and pre-/post-training assessments.
- Monitor employees' attendance, participation, and learning progress.
- Provide constructive feedback and individual coaching.
- Maintain accurate training records and progress reports.
- Identify areas requiring additional training or coaching.
- Evaluate the effectiveness of the English training program and recommend improvements.
9. Coordination with Hotel Departments
- Work closely with HR, L&D, Training, and Department Heads to identify employees' English-language needs.
- Coordinate class schedules to minimize disruption to hotel operations.
- Gather feedback from managers and employees regarding training effectiveness.
- Support English-related training initiatives, campaigns, and activities during peak seasons or special events.
- Participate in employee engagement and learning activities.
Qualifications
Education
- Bachelor's degree or higher in English, Education, TESOL, Applied Linguistics, Hospitality, Tourism, or a related field.
Experience
- Minimum 2 years of experience teaching English.
- Experience teaching adults, corporate employees, or working professionals is preferred.
- Experience in Hospitality English, Hotel English, Tourism English, or the hotel/resort industry is an advantages.
Skills & Competencies
- Excellent command of spoken and written English.
- Strong presentation and classroom facilitation skills.
- Able to explain English concepts clearly and practically.
- Strong lesson planning and curriculum development skills.
- Able to adapt teaching methods to learners with different English proficiency levels.
- Good interpersonal and communication skills.
- Patient, approachable, energetic, and encouraging.
- Strong understanding of hospitality terminology and service situations.
- Good organizational and time-management skills.
- Able to work with employees from different departments and backgrounds.
- Comfortable working in a fast-paced hotel environment with changing operational schedules.
