- Full-Time
- Permanent
- IBIS
- Rooms
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ibis Cali Granada, Cali, Colombia
__jobinformationwidget.freetext.ExternalReference__
REF2001C
Encargado de recepción
Region
Americas
¿Por qué trabajar con Nosotros en Accor?
Somos mucho más que un líder mundial. Te damos la bienvenida tal como eres y puedes encontrar un trabajo una marca que coincida con tu personalidad.
Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo le dé propósito a tu vida, para que durante tu viaje con nosotros, puedas seguir exporando las posibilidades ilimitadas de Accor.
Al unirte a Accor, cada capítulo de tu historia es suyo para escribir y juntos podemos imaginar la hospitallidad del mañana.
Descubre la vida que te espera en Accor.
Como Encargado de Recepción, serás responsable de liderar el equipo de recepción y garantizar que todos los procesos operativos cumplan con los estándares de excelencia de Accor. Tu objetivo principal será asegurar una experiencia personalizada y de lujo para los huéspedes, desde su llegada hasta su salida, mientras colaboras con otros departamentos para mantener el prestigio de nuestra marca y superar las expectativas de los clientes.
Algunas funciones principales que tendrás:
- Supervisar y motivar al equipo de recepción, garantizando una actitud cálida, profesional y orientada al servicio.
- Diseñar y gestionar los horarios del equipo, asegurando una operación fluida y eficiente.
- Garantizar una experiencia de lujo para los huéspedes durante el check-in, la estancia y el check-out, asegurando personalización en cada interacción.
- Resolver de manera oportuna cualquier inquietud, solicitud o inconveniente, manteniendo la satisfacción del cliente como prioridad.
- Supervisar el manejo de clientes VIP, eventos especiales y huéspedes repetitivos, asegurando que se sientan valorados y reconocidos.
- Coordinar las actividades diarias del área de recepción, incluyendo reservas de última hora, ocupación y asignación de habitaciones.
- Supervisar los procesos de facturación, pagos y gestión de ingresos para garantizar precisión y eficiencia.
- Colaborar con otros departamentos, como housekeeping, alimentos y bebidas, y ventas, para anticiparse a las necesidades de los huéspedes.
- Implementar y garantizar el cumplimiento de los procedimientos y estándares de servicio establecidos por Accor.
- Asegurar que el equipo esté capacitado en los estándares de hospitalidad y en protocolos de seguridad.
- Generar informes sobre la ocupación, indicadores de satisfacción y desempeño del equipo.
- Proponer mejoras continuas en los servicios y operaciones.
- Anticiparte a las necesidades de los huéspedes y gestionar imprevistos de manera profesional y rápida.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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