EN - Reservation Agent

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking a professional and customer-focused Reservation Agent to join our team in Mama Shelter London, United Kingdom. As a Reservation Agent, you will play a crucial role in managing reservations and ensuring great guest experiences from the first point of contact.

• Handle all reservations efficiently through various channels, including phone, email, and online platforms
• Optimize room sales in alignment with the hotel's sales policies and brand standards
• Provide warm, professional assistance to guests and address their inquiries promptly
• Manage the reservation process meticulously, following brand-specific procedures
• Enter reservation details accurately and communicate information to relevant departments
• Collaborate with other hotel teams to ensure seamless guest experiences
• Generate and send reservation confirmations with attention to detail
• Assist in maximizing room occupancy and revenue through effective upselling techniques
• Stay updated on hotel promotions, packages, and special offers to inform guests accurately
• Maintain a high level of accuracy in all administrative tasks related to reservations

Qualifications

• Excellent verbal and written communication skills in English; proficiency in additional languages is a plus
• Strong customer service orientation with a passion for delivering exceptional guest experiences
• Adaptability to handle various communication channels effectively

What’s in it for you…

• A competitive salary and extra benefits package!(10% bonus if is managerial role)
• 28 days holiday (including bank holidays) + pension scheme.
• A Health Cash Back Plan to claim money back and gain access to support for  your physical wellbeing, private medical, dental and optical support .
• Enjoy a free night at Mama London and a meal for two in completion of probationary period.
• Goes without saying, but we’ll feed you during your shift.
•  Up to 50% off rooms globally  across the Accor, Ennismore and  Mama Hotels for you and your nearest and dearest globally
• 30% of food and drinks for you to enjoy at any of our Ennismore locations 
• From completing two years service gain an extra days holiday for each years completion  caped at 32 days 
• A fantastic Training  program to get you settled into the business and progress through the ranks of the business
• Regular team get togethers, bi-annual parties – Mama knows how to have a good time!
• Perk at work with discount over clothes brands ,travelling etc
• Wagestream with discount over clothes brands,travelling etc
• A brilliant place to work which encourages a family and friendly  atmosphere