EN - General Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

General Manager
Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to position the property in the (luxury, premium, midscale, economy) marketplace.

Some of your ‘essential’ responsibilities:

1. Strategic Leadership:

• Develop and execute a clear hotel strategy aligned with Accor’s brand, purpose, and long-term vision.
• Lead annual planning, set ambitious performance objectives, and drive innovation across all hotel operations.

2. Operational Management:

• Ensure consistent quality in service delivery, brand standards, and operational procedures across all departments.
• Champion Heartist® culture, creating a positive and inclusive work environment that supports wellbeing and engagement.

3. Financial Oversight:

• Oversee budgeting, forecasting, and financial reporting, ensuring alignment with corporate goals and owner expectations.
• Identify cost-efficiencies and monitor KPIs to optimize hotel performance.

4. Commercial Acumen:

• Drive top-line revenue and profitability through strategic revenue management, dynamic pricing, and competitive positioning.
• Collaborate closely with Sales, Marketing, Distribution, and Loyalty teams to enhance visibility and market share.

5. Quality Assurance and Compliance:

• Ensure adherence to local laws, safety regulations, and Accor policies, including health, safety, and security protocols.

• Conduct regular operational audits and implement action plans for continuous improvement.

6. Talent & Culture Leadership:

• Attract, develop, and retain top talent through inclusive hiring, continuous learning, and career development pathways.
• Lead by example, promoting Accor’s leadership competencies and fostering a high-performance culture.

7. Guest Experience & Reputation:

• Ensure consistently high guest satisfaction by leading a guest-centric service approach.
• Monitor guest satisfaction survey and reputation platforms, taking proactive measures to resolve feedback and enhance guest loyalty.

8. Marketing and Sales Integration:

• Collaborate closely with Sales, Marketing, Digital, and Loyalty teams to develop and execute integrated strategies that drive visibility, bookings, and direct channel performance.
• Ensure that marketing activities reflect the brand DNA and Purpose pillars, supporting both revenue generation and long-term brand equity.
• Leverage market insights and data analytics to refine campaigns and personalize guest outreach.

9. Asset and Facility Management:

• Oversee the maintenance and strategic enhancement of hotel facilities and assets, ensuring timely upgrades and adherence to maintenance schedules.

10. Crisis Management and Problem Resolution:

• Handle emergency situations decisively. Implement strategies to mitigate risks and swiftly resolve issues impacting the hotel.

11. Sustainability and Social Responsibility:

• Champion Accor’s DEI commitments, embedding responsible hospitality practices into daily operations.
• Lead environmental, social, and cultural initiatives that resonate with guests, Heartists, and the wider community.

12. Innovation and Continuous Improvement:

• Foster a culture of curiosity, agility, and innovation across all levels of the hotel team.
• Lead the adoption of new technologies, digital tools, and service concepts that enhance operational efficiency and elevate the guest experience.

13. Stakeholder & Owner Relations:

• Act as the key liaison with hotel ownership and report on performance, forecasts, and strategic direction.
• Represent Accor professionally within the local community and with government, media, and business stakeholders.

14. Competitive:

• Develop accurate and aggressive long and short-range financial objectives consistent with the brand strategy. Growing business – A good overview of finance, think about the future and decide on strategic initiatives for the hotel. Competent with dealing with media.

You are also expected to . . .

• Functions as the primary strategic business leader with overall responsibility of operations of hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
• Drive and support the sales, Marketing and Distribution.
• Drive voice of Guest Score and Guest satisfaction as a key deliverable for HODs.
• Act as an Accor Ambassador aiming to enhance the company image and market reputation.
• Attract, train, retain & coach executive committee team members and leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

The ideal candidate will bring:

• Bachelor’s or Master’s degree in hospitality management, Business Administration, or a related field.
• Additional certifications in hotel management, leadership, finance, or marketing can be an advantage.
• Minimum of 10 years of experience in a senior management role within the hospitality industry.
• Proven track record of successful hotel management, demonstrating strong operational, financial, and    commercial acumen.

Skills & Competencies:

• Strong leadership and people management skills, with the ability to inspire and motivate a diverse   team.
• Excellent financial and business acumen, with experience in budgeting, financial planning, and revenue     management.
• Proficient in strategic planning and execution, with an ability to think analytically and creatively.
• Outstanding communication and interpersonal skills, capable of building strong relationships with employees, guests, and stakeholders.
• Deep understanding of marketing and sales strategies in the hospitality sector.
• Knowledge of quality assurance, compliance standards, and sustainability practices in the hotel     industry.
• Crisis management skills and the ability to handle challenging situations effectively.

• Proficiency in relevant software and technology used in the hospitality industry.
• High level of integrity and professionalism.
• Customer-focused mindset with a commitment to delivering exceptional guest experiences.
• Adaptable and flexible, able to handle the dynamic nature of the hospitality industry.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Commitment to continuous learning and improvement.
• Fluency in English; additional language skills can be beneficial depending on the location of the    hotels.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.