EN - Food & Beverage Team Leader

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Customer relations

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
• Enquires whether guests are satisfied throughout their experience
• Takes into account and anticipates guests' needs                                                                                                                              
• Conveys the hotel image                                                                                                                                                                                                                                                                                     

Professional techniques / Production

• Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
• Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
• Supervises and checks the bar, restaurant, menu, presentation
• Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
• Coordinates with the departments close to the F&B department (front office, reservation etc)
• Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
• Ensures equipment remains in good condition and signals any needs for technical intervention
  • Ensures compliance with legislation governing the sale of beverages

Team management/ Talent & Culture

•  Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach.
• Develops employees' motivation and team spirit by creating a good working atmosphere
• Integrates and trains employees, providing support for skills development   
• Ensures that employees are well presented (uniforms, personal hygiene etc)   
• Helps employees improve their skills and provides support
            

Commercial / Sales

• Is familiar with all the hotel's services and promotes them to encourage guest loyalty
• Respects requests from the Sales Department and fulfils the customer promise
• Increases sales through his/her innovative and creative approach and reliable advice
• Promotes the special offers and full range of products

Management and administration

• Manages the products available for guests
• Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
• Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager                                 

Hygiene / Personal safety / Environment

• Ensures that the workplace remains clean and tidy
• Knows and ensures application of the hotel's security regulations (in case of fire etc)
• Ensures the safety of people and property in the hotel
• Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).

Your experience and skills include:
Service focused personality is essential and a passion for everything food and beverage
Previous experience in a similar leadership role is an asset
Strong interpersonal and problem solving abilities and the ability to lead by example