E- Commerce Manager

Victoria Golf Resort & Spa Managed by Accor

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

E-Commerce Manager M/F/X

Join a unique and prestigious property where innovation meets excellence!

We are seeking a passionate and results-driven E-Commerce Manager to lead and optimize our digital presence across all platforms.

In this key role, you will not only drive online revenue growth but also contribute to the success of a truly exceptional hotel experience.

If you have a creative mind, strong analytical skills, and a deep passion for digital marketing and hospitality, this is your opportunity to join a dynamic team and leave your mark on an iconic and inspiring destination.

Summary of Responsibilities:

Reporting to the Director of Marketing you will be responsible for, but not limited to:

Main Responsibilities:

• Actively participate in the development of the strategic plan, marketing plan, and budgeting process, providing expertise in digital and e-commerce.
• Define and lead the yearly digital action plan covering both direct and indirect channels, aligned with revenue targets.
• Collaborate closely with the Revenue Management and Marketing teams to ensure coherence and performance across all e-commerce activities.

Website Management:

• Oversee the updates and maintenance of the hotel website (All.com / Brand.com ).
• Ensure the website is optimized for SEO and offers a seamless user experience.
• Regularly update the site with current offers, promotions, events, and relevant information (Rooms, F&B outlets, MICE).

OTAs Management:

• Manage relationships with Online Travel Agencies (Booking.com, Expedia, etc.).
• Deploy and align the OTA strategy together with the Revenue Manager.
• Optimize listings and content across all third-party websites.
• Activate and manage promotional tools on OTA platforms

Digital Marketing:

• Develop and implement digital marketing strategies including SEO, content marketing, and email campaigns focused on Rooms, F&B outlets, and MICE.
• Ensure brand consistency across all digital platforms, in collaboration with the marketing team.
• Manage email marketing campaigns through third-party tools, aligned with corporate guidelines.
• Contribute to the hotel’s online reputation management and work with Guest Relations to address online feedback promptly.

Social Media Management:

• Coordinate and implement social media strategies (Facebook, Instagram, etc.) to enhance brand awareness and engagement.
• Create, publish, and monitor content across social media platforms

Data Analysis and Reporting:

• Track and analyze the performance of digital activities using various analytics tools (Google Analytics, CMS, etc.).
• Measure and report on the effectiveness of digital marketing campaigns and the performance of both direct and indirect channels.
• Identify new revenue opportunities based on market studies, third-party intelligence, and internal data analysis.

• 2 years of experience in marketing and/or communication
• University degree in Marketing and Communication or equivalent
• Fluent in written and spoken in English & Portuguese
• Proficiency in MS Office (Excel, Word, Powerpoint, Outlook); knowledge of the Adobe suite (InDesign, Photoshop, Illustrator)
• Knowledge of social networks and digital marketing
• Excellent communication skills required, both written and verbal
• Experience in the hospitality industry an asset
• Strong interpersonal and problem-solving skills
• Highly responsible and reliable

Our Values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support one another and always stand together.

Integrity:
We build trust through mutual respect and authenticity.

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Committed to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.
We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.