Reservations Sales Manager

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space.  This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Your deep knowledge of luxury hospitality, mastery of reservation systems, and proven ability to convert inquiries into bookings will make you an invaluable part of the Fairmont Scottsdale Princess leadership team. As Reservation Sales Manager, you will lead a high-performing team to maximize revenue opportunities, deliver exceptional guest service, and ensure a seamless reservations journey from first inquiry to post-stay follow-up.

Reporting to the Director of Operations, Rooms, your responsibilities will include, but are not limited to:

Sales & Revenue Leadership

• Lead the Reservations Sales team with a focus on maximizing conversion, upselling, and cross-selling across all room categories, including premium products such as Fairmont Gold and Privado.
• Partner with Revenue Management to strategically manage room inventory, optimize rate strategy, and maximize RevPAR through data-driven decision making.
• Establish and monitor performance targets for conversion rates, upsell revenue, and outbound sales productivity.
• Develop outbound sales campaigns and follow-up strategies to capture new and repeat business from leisure, corporate, wholesale, and group segments.
• Proactively identify market trends and work with Sales & Marketing to develop offers that drive incremental revenue.
• Ability to implement, learn and adapt to new reservation applications as operationally required.

Operational Excellence in Reservations

• Oversee the seamless processing of all individual reservations, ensuring accuracy in room type, rate, and billing arrangements.
• Maintain expert-level knowledge of Opera PMS, reservation procedures, and all distribution channels to ensure team efficiency and accuracy.
• Resolve complex reservation inquiries with a solution-oriented, guest-first mindset.

Team Development & Leadership

• Recruit, train, and inspire a team of reservation sales professionals, equipping them with advanced selling skills and product knowledge.
• Provide regular coaching on objection handling, upsell techniques, and luxury guest engagement.
• Monitor performance metrics, conduct regular reviews, and create development plans to support career growth within the company.
• Recognize and celebrate team achievements, fostering a high-energy, results-oriented culture.

Guest Experience & Relationship Management

• Ensure that every interaction, whether by phone, email, or digital channel, reflects the brand’s commitment to luxury service, personalization and standards execution.
• Anticipate guest needs, providing tailored recommendations that elevate their stay experience.
• Support post-booking communications to maintain engagement and encourage loyalty through ALL – Accor Live Limitless.

• Proven track record in reservations sales leadership, ideally in a luxury hospitality environment.
• Expertise in driving revenue through upselling, cross-selling, and targeted outbound sales efforts.
• Proficient in the English language (verbal & written); a second language is an asset.
• Exceptional communication skills with a refined, service-oriented approach.
• Proficient with Microsoft Office applications; Opera PMS and CRS experience preferred.
• Strong interpersonal, analytical, and problem-solving skills.
• Highly organized, dependable, and able to thrive in a fast-paced environment.
• Flexible to work weekends and holidays as required.

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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