- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Bali Nusa Dua Beach Resort, South Kuta, Indonesia
__jobinformationwidget.freetext.ExternalReference__
REF720F
Duty Manager
Region
Luxury & Lifestyle
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Duty Manager
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Provide management presence by assisting colleagues in handling feedback
- Provide department orientation and training of the hotel service standards, procedures and programs
- Control availability of rooms and action accordingly
- Colleague management at the Front Desk including rostering, performance management, OJT training, developing, counseling, guiding, discipline, feedback, evaluate and supporting colleague at the desks
- Liaison between Front Office departments and rest of hotel for effective guest experience
- Lead the Front Office team to personalize the guest arrival/departure experience
- Be involved in the arrival, rooming, and departure of key/VIP guests
- Ensure guest arrival and departure procedures are completed as defined in the hotels’ standards and operating procedures and LQA standards
- Handle guest feedbacks and determine appropriate actions to ensure its meet or exceed guests’ expectations
- Presence in the Front Office and lobby area at critical guest flow time
- Conduct daily briefings presenting business issues and hotel information
- Co-ordinate full house activities, handle pledge relocates by sending and welcoming guest back
- Ensure safety, health, security and loss control policies and procedures at the desk are in compliance
- Conduct Night Audit process for the hotel
- Ensure strict compliance of the Credit Card Privacy – PCI
- Ensure strict compliance to the Cash Float SOP
- Provide direction and leadership to the HEAT Team and if needed, call for evacuation of guests, colleagues external parties in the hotel from areas threatened by fire, flood, bomb threats or civil disturbance
- Responsible to enhance skills of colleagues and team leader in various aspects of operations by constantly monitoring their performance levels
- Vigilant in regard to in-house credit matters and act upon any discrepancies
- Support individual team members to achieve personal & professional goals
Your experience and skills include:
- Minimum diploma in hospitality management, university degree preferred
- Minimum 3 years hotel front office experience and 1 year Duty Manager experience
- Read, write, speak English fluently
- Technical knowledge of Front Office operations, familiar with Opera system
- Well groomed with leadership quality
- Interpersonal skills to deal with guests and colleagues issues
- People oriented
- Able to work under pressure and independently
- Able to sensitivity and discretion in supporting guest needs
- Detail-oriented, organized and very flexible with working hours
- Energetic with a positive attitude
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Accor Management LLC, Lusail, Qatar
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Lusail
Job Category
Food & Beverage
Description
Restaurant Manager – French BrasserieThe successful candidate will assist the General Manager in overseeing daily activities, managing the team, and ensuring the overall success of the restaurant. Thi
Reference
899689b6-76c4-42bf-97ce-16963c6fbbec
Expiry Date
01/01/0001
Salary
Location
Novotel Hyderabad Airport, Hyderabad, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Hyderabad
Job Category
Food & Beverage
Description
Primary Responsibilities Responsible for overall supervision, planning, control and coordination of all activities of the team engaged in the operations of the department.Ensure that the beverages pre
Reference
93776bc7-0759-4e3c-9677-303686f7a0f7
Expiry Date
01/01/0001
Salary
Location
Raffles Istanbul, İstanbul, Turkey
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
1. KnowledgeTo have complete knowledge on the food, beverage, service available, preparation methodsTo be aware of Raffles Hotel standards & policies.To be aware of the procedure concerning hotel fire
Reference
56d5f700-9015-4fbb-bdfe-656b3670a30a
Expiry Date
01/01/0001
Salary
Location
Raffles Istanbul, İstanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
Job Summary/Purpose:Butler acts as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guests and provides personalized service to ensure a flawless
Reference
ff2d752e-ec4c-4b80-990c-db0413c16b65
Expiry Date
01/01/0001
Salary
Location
Raffles Istanbul, İstanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
Job Summary/Purpose:Butler acts as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guests and provides personalized service to ensure a flawless
Reference
7c505136-d339-4cbf-9daa-0198aeb76dff
Expiry Date
01/01/0001
Salary
Location
Raffles Istanbul, İstanbul, Turkey
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Istanbul
Job Category
Culinary
Description
PURPOSE OF POSITION KEY ROLES & RESPONSIBILITIESResponsibilities and essential job functions include but are not limited to the following: To adhere strictly to the grooming standards of the hotelTo
Reference
085dbf09-a0c4-417a-ac6f-e293d8a37989
Expiry Date
01/01/0001
Salary
Location
Raffles Istanbul, İstanbul, Turkey
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Istanbul
Job Category
Culinary
Description
PURPOSE OF POSITION KEY ROLES & RESPONSIBILITIESResponsibilities and essential job functions include but are not limited to the following: To adhere strictly to the grooming standards of the hotelTo
Reference
c75c70a7-82fe-4914-93d6-f9532b0cf423
Expiry Date
01/01/0001
Salary
Location
Raffles Istanbul, İstanbul, Turkey
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Istanbul
Job Category
Culinary
Description
PURPOSE OF POSITION KEY ROLES & RESPONSIBILITIESResponsibilities and essential job functions include but are not limited to the following: To adhere strictly to the grooming standards of the hotelTo
Reference
ecb93e3f-32b2-46ee-b156-b1972f22cdc1
Expiry Date
01/01/0001
Salary
Location
Raffles Istanbul, İstanbul, Turkey
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
To have thorough knowledge of all SOP’s and P&P’s for Front Office departmentTo have thorough knowledge of local rules and regulationsTo have advance knowledge Accor Online PlatformsTo have extensive
Reference
b0588743-57c3-4be1-bc24-2971412516fd
Expiry Date
01/01/0001
Salary
Location
Andheri, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
India
Job Category
Sales & Marketing
Description
About RoleThe Asst. Hotel Sales and Relationship Manager is responsible for the leadership of the Hotel Membership Sales to ensure the success of the program through the training, coaching and ongoing
Reference
b6c00499-0d16-45a8-b27a-4521d729d7f8
Expiry Date
01/01/0001