- Full-Time
- Permanent
- Rooms
- ACCOR
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Queen Elizabeth 2, Dubai, United Arab Emirates
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REF37368X
Duty Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.
- Together with the FOM, she or he supervises and delegates duties to front office team members and prepares work schedule for them.
- Proper room allocation and confirm relevant guest information, verify guest's payment method.
- Plan weekly schedules, monitors team attendance and manage leave calendar.
- Supervises all sections and suggests improvements in operation where she/he finds opportunities to develop service standard.
- Plans and organizes departmental periodical training sessions on courtesy, efficiency, and job knowledge.
- Ensures good communication and cooperation between front office department and other departments.
- Performs all duties applicable to the night shift ensuring the all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
- Maintains a personalized service standard of the reception by constant training and motivation of the team members.
- Liaise closely with Housekeeping to ensure that optimum number of room are available and all incoming guests requirements are met.
- Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly
- Conducts daily briefings
- Blocks special room. Requests and personally checks them prior to the arrival of guests.
- Makes sure that the service of the front office host team is prompt and attentive at all times.
- Handle and resolve guest complaints and anticipate guests needs.
- Ensures guest documents and information is available and up-to-date.
- Previous leadership experience required.
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred.
- Must possess a professional presentation.
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable.
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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YOUR PASSION SHINE
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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