JUMP TO CONTENT
  1. Full-Time
  2. Permanent
  3. PULLMAN
  4. Rooms

__jobinformationwidget.freetext.LocationText__

Pullman Sydney Hyde Park, Darlinghurst, Australia

__jobinformationwidget.freetext.ExternalReference__

REF35342O

Duty Manager

Region

MEA SPAC


This vacancy has now expired. Please see similar roles below...


Company Description

Work your Way to Sydney! We are seeking an enthusiastic and dedicated Full Time Duty Manager who has experience in a similar role to join our dynamic team. Reporting directly to the Front Office Manager, you will play a crucial role in ensuring the smooth operation of our hotel, maintaining high standards of guest satisfaction, and supporting our front office team. 


Job Description

  • Manage daily operations of the front office department, including guest check-in/check-out and concierge services, while ensuring all procedures are adhered to. 
  •  A driver of KPI's including guest satisfaction, loyalty sign ups and current promotions within the hotel. 
  • Actively resolving guest requests, complaints and challenges.
  • Train and motivate front office team members to maintain brand and service standards. 
  • Be responsible for the health and safety of all patrons, guests and staff members. 

Qualifications

  • Relevant experience in similar roles, preferably in mid-scale or luxury hotels. 
  • Experience in OPERA is preferred.
  • Flexibility to work varied shifts, including weekends, and public holidays as per business demands. 
  • Excellent communication skills and interpersonal skills.   
  • Excel under pressure whilst paying attention to the finer details.
  • Currently hold a NSW RSA certificate or have the ability to obtain one.  

Additional Information

At Accor, we are committed to ensuring our people #feelwelcome and #feelvalued by creating an inclusive and supportive environment. We offer: 

  • A fun, diverse & inclusive culture where we value you being the Real Deal.
  • Career progression opportunities as far as the eye can see.
  • Extensive local, national and international discounts on Accommodation, Food and Beverage and other hospitality benefits.
  • A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.

If this sounds like your next step, please apply today to see where a conversation could take you. We can't wait to hear from you!

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
Search

Browse Jobs