Duty Manager

Conveniently located in the Heart of the Cultural Precinct near Brisbane's South Bank Parklands, Novotel Brisbane South Bank is just steps away from the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery. 

Since opening our doors in 2018, we've consistently put our guests first providing award-winning service and accommodation to both business and leisure clients. We believe “Hospitality is a work of Heart”, everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

You will have the opportunity to build your own skills and expertise to reach your personal and career goals.

We have an opportunity for an experienced guest experience professional to join our Front Office team as Duty Manager on a full-time basis. Reporting to our Front Office Manager, the Duty Manager will manage the Front Office operations across reception, guest relations, reservations, telephones during your shift, while creating memorable and unique experiences for the guests visiting the Hotel.

In this role you will:

• Ensuring the smooth day-to-day running of the hotel, maintaining our reputation as a market leader in individualised customer focused service in the hotel locality.
• Ensure the hotel meets or exceeds its key performance indicators (KPIs) related to RPS, NPS, Loyalty, and room upselling.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.

What are we looking for?

• Hotel Front Office Experience: Proven prior experience in a Front Office leadership capacity.
• Strong Leadership and Communication Skills: Effective leadership abilities, collaborative teamwork, and excellent communication skills in English, with additional languages being a benefit.
• Problem-Solving Skills: Ability to think critically and find solutions with a guest-focused approach, creating memorable experiences for our guests. 
• Local Knowledge: Strong understanding of Brisbane, particularly South Brisbane, and ability to recommend attractions and activities.
• Flexible Availability: You will be required to work a range of shifts including mornings, nights, weekends, and public holidays when required. 

Unlimited working rights in Australia a must. Work visa sponsorship will not be provided for this job role.

What is in it for you?

• Join an award-winning team that thinks outside the box!
• Fun and friendly work environment. We have an 8.2/10 employee satisfaction score!
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Learn Your Way Academie
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Our commitment to Diversity & Inclusion:
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS