Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
- Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
- Assist the Front Office Manager in all aspects of his/her duties
- Ensure repeat guests and other VIPs receive special attention and recognition
- Control room availability, room types, accuracy of room count and rate categories
- Maximize occupancy, revenue & average rate while maintaining high service standards
- Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
- Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met
- Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
- Know system recovery procedures
- Developed and executed training programs for staff, enhancing service consistency and team performance, contributing to improved guest satisfaction and service consistency.
- Verifying daily loyalty program points using HotelLink and ACDC platforms, ensuring all eligible guests receive their points and making adjustments as necessary.
- Ensured full brand compliance through regular audits, SOP enforcement, and ongoing team coaching to maintain operational standards.
- Acted as the main escalation point for guest issues, ensuring timely resolution of complaints and maintaining high guest satisfaction scores.
- Train, guide & support the team in providing outstanding guest welcoming and experiences.
Qualifications
- Good organisational skills
- Ability to manage a multi-cultural workforce
- Excellent leadership & communication skills
- Previously working in Accor is a plus
- Knowledge of opera property Management System
- Flexible management style to meet the challenges of a changing work environment
- Good knowledge of the entire Front Office Operations
- Must be a self-starter, coach & mentor who can motivate the Team to perform their best
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
