Duty Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Aware of visa procedures of sponsored guests and follow up of incoming guest.

 • Solving difficult guest situation.

 • Ensure the achievement of the highest occupancy in the Hotel at the best rate, as per hotel target budget. 

• Deal with overbooking and ensuring the best revenue for the hotel and guest satisfaction.

• Ensure that sufficient vacant rooms are available for possible Walk-in clients during the night. 

• Inspect all public areas, F&B outlets, back of the house, whenever possible take action or report to the HOD.

 • Assist in all Front of the House tasks.

• Attend to arrival of VIPs.

 • Ensure that the Front Office team welcomes the customer properly. 

• Ensure guests are attended quickly and any complaints handled tactfully and diplomatically. 

• Daily spot check vacant rooms and report to Asst. Executive Housekeeper.

• Receive and deals with verbal complaints, forward to Deputy Manager ic RDV when necessary. 

• Handle inquiries concerning room reservations, complaints etc.

• Optimise average room occupancy and average room rate.

• Follow up invoicing of no-shows by credit cards, ledger accounts after 2-day grace period.

• Spot check on all outlets on cash to ensure cash boxes are equal to cash machine readings. 

• Cross checking of guest room rates between correspondence, registration cards, and actual amount charged.

• Inspect rooms to ensure standards and quality.

• Perform miscellaneous job-related duties as assigned.